Robin Spence Email & Phone Number

Saint Paul, Mn, Us

Upper Midwest

• Advocate for the accommodations process, providing on-going consultative support to sitestakeholders and accommodation specialists with a focus on problem solving and creative solutions• Liaison between business lines, outsourced vendor partners and employees• Manage all aspect of accommodations, including the development and implementation of regionalprocesses and procedures• Generate and develop ideas for ongoing program and process improvement• Create supporting… Show more • Advocate for the accommodations process, providing on-going consultative support to sitestakeholders and accommodation specialists with a focus on problem solving and creative solutions• Liaison between business lines, outsourced vendor partners and employees• Manage all aspect of accommodations, including the development and implementation of regionalprocesses and procedures• Generate and develop ideas for ongoing program and process improvement• Create supporting documentation and trainings to increase understanding and acceptance ofaccommodations options and processes• Facilitate escalated communication between stakeholder groups, engaging appropriate partners• Provide consultation and coaching to site partners, including on-site analyses• Provide metrics and feedback to Site partners, driving change to increase accommodation optionsand build relationships Show less

Bloomington, Minnesota, United States

HRBP Consultant for international agribusiness. Consulting in LOA plan and practice, Work Comp and OSHA management, Benefits, vendor relationship management, Personnel management, Payroll and Onboarding. Manage DOT certification flow with vendor partner.

Greater Minneapolis-St. Paul Area

• Continually evaluate and revise internal processes to increase efficiency and remain in compliance with federal, state, city, OSHA and Workers’ Compensation laws • Consult internally on all LOA-related matters, ensuring consistent plan/program administration and compliance with applicable laws and regulations• Manage and administer all LOA programs: FMLA, State leaves, medical, personal, parental, Military, Workers’ Compensation and ADA Accommodation leaves• Drive ADA job… Show more • Continually evaluate and revise internal processes to increase efficiency and remain in compliance with federal, state, city, OSHA and Workers’ Compensation laws • Consult internally on all LOA-related matters, ensuring consistent plan/program administration and compliance with applicable laws and regulations• Manage and administer all LOA programs: FMLA, State leaves, medical, personal, parental, Military, Workers’ Compensation and ADA Accommodation leaves• Drive ADA job accommodation processes, including Interactive Dialogue and procurement• Provide LOA-related training at new hire events, annual education and other meetings• Manage vendor relationships with LOA, Workers’ Compensation and other external vendors • Collaborate and support internal partners, most frequently to include Benefits, HRBPs, Risk/Safety, Talent Acquisition, HRIS Administration and Payroll • Apply strong working knowledge of all federal, state and local employment laws and regulations, as well as knowledge of OSHA workers’ compensation standards • Exhibit problem solving, judgment, and conflict-resolution skills with the ability to independently provide high-quality recommendations Show less

Minnetonka, Mn

o SME (for both local and Global teams) of leave of absence (LOA) program processes and regulations, acting as senior resource for customer and internal staff o Identify needed process changes, drive and support change and efficiency initiatives o Select and transition work to and from our Global team, providing training and post-transition support. Champion partnership-building between the Global and U.S. teams.o Respond to customer enquiries and escalations, determining next… Show more o SME (for both local and Global teams) of leave of absence (LOA) program processes and regulations, acting as senior resource for customer and internal staff o Identify needed process changes, drive and support change and efficiency initiatives o Select and transition work to and from our Global team, providing training and post-transition support. Champion partnership-building between the Global and U.S. teams.o Respond to customer enquiries and escalations, determining next steps neededo Lead client meetings, including those with other client vendors, such as Workers’ Compensation and LTD carriers. Actively contribute to cross-vendor projects.o Develop business documents and communications for both client and internal teamso Serve as single point of contact on all business process initiatives, making recommendations and ensuring project completion o Support accurate and timely service in keeping with customer expectations, plan provisions, established procedures, and state and federal guidelines and regulationso Represent Operations on multi-disciplinary project teams, including Implementation and client M&A and spin-off projects Implementation of Operating Platform through Stabilization – Operations Core Team Membero Provided internal Implementation team the client history, resources and insight for pre-implementation decisions, as well as feedback on post-implementation issueso Advised and supported client through the transition, as well as new Plan year changes and client HR platform changes that occurred concurrentlyo Wrote Standard Operating Procedure (SOP) documents for new processes and the translation from previous processes to the new platform worko Active participant in any testing or research needed for platform releases and off-cycle deployments and their impactso Own Operations relationship with Global team, providing training and ongoing support, to complete its core work and any ad hoc projects or reports Show less

Brooklyn Park, Mn

o Ensured accurate and timely service in keeping with customer expectations, disability plan provisions, established procedures, and state/federal guidelines and regulations o Developed new STD tasking process to increase claim documentation quality o Assessed staff performance, setting appropriate goals. Provided quantitative and customer feedback metrics to improve staff performance and skill. o Budgeted staff salary, headcount metrics and annual team and office raise distribution

Brooklyn Park, Mn

o Audited Leave of Absence claims, including Short Term Disability, FMLA, Statutory, Workers' Compensation, Jury Duty, client-specific company leaves and Appeals o Performed audits of other Auditors’ work to increase interrator reliability o Acted as mentor and quality-driver to LOA Team Leads’ staff, providing feedback via: sharing audit data for the entire team compared with each individual's score (without identifiers), month-by-month error trends, error type frequency, themes found… Show more o Audited Leave of Absence claims, including Short Term Disability, FMLA, Statutory, Workers' Compensation, Jury Duty, client-specific company leaves and Appeals o Performed audits of other Auditors’ work to increase interrator reliability o Acted as mentor and quality-driver to LOA Team Leads’ staff, providing feedback via: sharing audit data for the entire team compared with each individual's score (without identifiers), month-by-month error trends, error type frequency, themes found in verbatim client feedback and client team comparisons Show less

Bloomington, Mn

Client HR point person for more than 15 Policies/Plans, including one National level Policy. Intermediary between Employer, claimants and Ability Analysts to answer questions on claim and Policy specifics. Resolved any escalations and headed up any special projects resulting from claim administration. Provided direction to assigned Ability Analysts who adjudicated those 15+ Policies/Plans. Worked with Implementation team on new business and in adding new employee groups to existing plans.

Bloomington, Mn

Adjudicated Short Term Disability claims, examining medical and employer information to make appropriate complex claim determinations, worked with clinical and legal resources. Specialized in complex claims, including mental health, chemical dependency, neurological and musculoskeletal conditions. Checked other Ability Analysts’ work for accuracy and provided midpoint claim reviews for other Analysts’ claims.

Bloomington, Mn

Adjudicated FMLA, State leave law and client-specific claims, examining eligibility, medical and employer information to make accurate claim determinations. Managed assigned employer groups' employees' claims and developed relationships with the employers' HR and management personnel. Monitored reports for team and assisted Team Lead with reports, work assignment, mentoring of other colleagues.

Create informative, artistic one-sheets; craft sales proposals for A/Es; communicate with viewers; handle station donations. Execute client events: client party, strategic planning meetings.

Coordinate sales activities of over 10 offices and manage more than $1 million in contracts. Coordinate and negotiate national television sales between third-party rep firm, agencies and station. * Sales Promotion Coordinator Create, coordinate and execute sales-driven promotions; develop relationships between clients and A/Es; promote station branding/image building; retain Local Sales Assistant duties.

Master Of Business Administration (Mba), International Business

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Lambda Sigma Tau - member, Social Chair/SADD Chair; Concert Choir; Church Choir