The National Association of Veteran-Serving Organizations (NAVSO), based in Arlington, Virginia, joined forces in 2020 with Combined Arms, based in Houston, Texas to create the Combined Arms Institute. Aligning with one of the nation's leading collective impact organizations, the two organizations are stronger together to host programming under the Combined Arms Institute focused on accelerating the nationwide impact on veterans, currently serving military members, and the nonprofits that serve them and their families.https://www.navso.org/news/stronger-together-navso-and-combined-arms-joining-forces

As the Communications & Customer Experience Manager, I'm involved in both the external and internal affairs that relate to our organization as a whole. I implement and execute external communications via email marketing that establishes and amplifies the NAVSO brand. As the Customer Experience side of my role, I am privileged to talk to and serve hundreds of nonprofit leaders within this space - helping them access the resources NAVSO has to offer. I'm humbled every day by the sincere mission & heart that the VSO space has on our nation as a whole.

Coordinating restorative, cosmetic and preventative dental treatment based on perfect day scheduling.Establishing and maintaining patient relationships.Presenting and retaining large patient treatment cases.Managing daily patient insurance eligibility and claim histories.Providing marketing and web based support to media manager.Developing company's online presence.Designing various media for private practice marketing.Maintaining vendor relationships for various marketing media.

Monitored & maintained client spreadsheets to track historical trends over time.Analyzed data and trends using Salesforce.Worked cohesively within the cable division team.

Responsible for daily account management of various healthcare clients to establish, communicate & maintain their goals of marketing efforts.Promoted after 5 months of experience & then taught other assistants/interns/coworkers skills.Analyze various levels of market research to strategically plan annual million dollar marketing budgets. Negotiate contract rates and purchase all media outlets including digital, outdoor, radio, cable, broadcast TV, direct mail and print advertising.Partnered with creative agency to plan, schedule and execute campaign ads.

Assisted a senior buyer on all areas of research, planning and buying media. Main duties were creative trafficking, reporting, buying and daily account maintenance.

Researched and developed a marketing plan for Nissan based upon their client needs.Collaborated with the entire team on research, creative strategies and proposed marketing techniques.Constructed a strategic annual mock media plan to demonstrate campaign marketing strategy.Designed and developed a pitch & book that clearly demonstrated our campaign in a clear concise manner.

Assisted with all areas in the media department, including but not limited to planning and buying media.Coded and processed broadcast and print invoices through Smart Plus and Advantage.Planned media buys when given specific budgets and vendor restrictions.Interpreted, developed and demonstrated client charts, including but not limited to media mixes, budget displays and traffic reports.Downloaded and audited invoices from various vendors (through email, internet sources and various other outlets).

-Meeting every bi/week to research, plan, and prepare SAF meetings with other officers.-Develop a budget for meetings, trips and promotional fundraising.-Develop relationships with professionals, promoting club events and executing professional meetings.-Represent the entire SAF group through meetings, campus presence and various other ways where our name was used.

Managed client sponsor spreadsheets. Maintained sponsor relationship at various levels.Distributed and communicated SCSmall Business marketing material.

-Attended weekly meetings generating daily budget & critiqued previous work.-Generated content ideas, planned out event calendar, and conducted background research on each article.-Executed ideas through entertainment journalistic styled writing.-Conducted interviews that were then structured into article format.-Attended journalism workshops that taught us how to better our content, design and writing techniques.

Managed prospective and current client needs. This included follow up emails, maintenance orders and various other customer management.Reviewed and communicated leasing agreements with customers. Maintained these contracts once established.Effectively sold the property, including overcoming objections in person.Marketed the property through various sources that included internet advertising, email blasts, on site tours, off site apartment conventions and guerilla marketing tactics.