Robin Swanson Email & Phone Number

Boston, Ma, Us

United States

Plano Tx

Varsity Spirit Fashion (2019 – 2020)Oversaw all aspects of design operations for the Varsity All-Star Fashion Custom Uniform design team, including product development, team leadership, performance management, and client relationship management. Led cross-functional teams, including both contractors and in-house design teams for qualifying accounts.▪ Improved efficiency by creating and introducing cross-functional team workflows, fostering an environment of collaboration and… Show more Varsity Spirit Fashion (2019 – 2020)Oversaw all aspects of design operations for the Varsity All-Star Fashion Custom Uniform design team, including product development, team leadership, performance management, and client relationship management. Led cross-functional teams, including both contractors and in-house design teams for qualifying accounts.▪ Improved efficiency by creating and introducing cross-functional team workflows, fostering an environment of collaboration and communication on each project.▪ Reduced overall margin erosion and profitability by restructuring and establishing a new costing methodology for VID garments; identified that 30% of raw materials and labor were not being accounted for, and increased accuracy moving forward.▪ Provided hands-on coaching, training, mentoring, and professional development to design and product teams, resulting in higher customer satisfaction and more tenured members of the design team.▪ Positioned the company to more accurately capture a true product development process by evaluating and realigning the existing PLM critical path; provided training to design teams on the new PLM system and process.▪ Acted as a go-to resource and key point-of-contact between customers and design teams, including personally facilitating customer-facing design sessions.▪ Cut lead time from 7 weeks to 3 weeks by streamlining the design process and implementing design process strategies throughout the project lifecycle; improved customer experience and reduced chargebacks.▪ Increased efficiency and revenue potential by removing the costing of garments out of the designer’s responsibility, freeing up more time for actual design-per-session; this led to 25 new accounts being acquired.▪ Generated substantial time savings by implementing a component parts library, reducing redundancy while simultaneously increasing accuracy and efficiency from remakes by 34%. Show less

Carrollton, Texas

Recruited to oversee the Product development team, in addition to managing all imported custom products. Engaged directly with customers, managing key accounts including the Dallas Cowboys, All Goods, Herf Jones, and Buc-ee’s, among others.

Plano, Tx

Managed all aspects of customer service operations for the company, including establishing processes, procedures, best practices, providing training to teams, and ensuring attainment of Key Performance Indicators (KPI).▪ Wrote and established new vendor pricing guidelines, as well as legal documentation to be displayed on all customer-facing company websites.▪ Acted as a liaison and strategic partner between engineers, customers, and development teams; worked alongside software… Show more Managed all aspects of customer service operations for the company, including establishing processes, procedures, best practices, providing training to teams, and ensuring attainment of Key Performance Indicators (KPI).▪ Wrote and established new vendor pricing guidelines, as well as legal documentation to be displayed on all customer-facing company websites.▪ Acted as a liaison and strategic partner between engineers, customers, and development teams; worked alongside software engineering teams to provide detailed customer feedback for platform and website performance. Show less

Denton, Tx

Led a team of 25 direct reports comprised of Designers, CAD Artists, and Technical Designers across 2 separate locations in New York and Dallas. Oversaw apparel product development, including managing corporate licensing agreements, establishing color and trends, and product presentations to key accounts. Managed international and domestic licensing agreements.▪ Developed product that supported 60% of the company’s $190M annual revenue stream, represented by more than 1,000 SKUs per… Show more Led a team of 25 direct reports comprised of Designers, CAD Artists, and Technical Designers across 2 separate locations in New York and Dallas. Oversaw apparel product development, including managing corporate licensing agreements, establishing color and trends, and product presentations to key accounts. Managed international and domestic licensing agreements.▪ Developed product that supported 60% of the company’s $190M annual revenue stream, represented by more than 1,000 SKUs per year.▪ Spearheaded the company’s speed-to-market process, in addition to numerous other strategic projects to create seasonal branded apparel catalogs for retail markets, and optimize licensing agreements. Show less

Dallas Tx

Denton, Tx