Experienced senior manager with a demonstrated history of leading and developing cohesive teams. Excellent communication and interpersonal skills have allowed the development of successful and long-lasting relationships with clients and internal teams alike. I am a dedicated, innovative, passionate client advocate who is adept at working in a fast paced environment. With more than twenty four years of field experience in project management, solution design and development, application consulting, and management. I am adept at delivering end-to-end professional services that achieve stated objectives with enough flexibility to satisfy each customer’s unique needs. My passion for learning comes through in my ability to adapt to ever changing systems and environments while helping others to do the same. Key Accomplishments • Directing the customer service group comprised of a dynamic team of Implementation Specialists, Technicians, Technical Writers, and customer support agents• Planning, development and launch of Learning Management System • Development of Customer Success program • Managed large scale enterprise software implementations for major universities (client sites with multiple clinics and 1000+ system users) in North America and abroad• Created new revenue streams through development and delivery of custom services• Led cross-functional initiatives to improve customer satisfaction building work systems that support consistently high standards• Developed standardized processes and documentation sets; technical and end user• Trusted advisor for Professional Services and Technical Support departments
Listed skills include Sql, Project Management, Troubleshooting, Business Analysis, and 24 others.
