Robin Temmer Email & Phone Number

Florida, United States

Determine eligibility of customers for FirstNet, a public safety communications platform dedicated to first responders and public safety agencies. Team Lead responsible for distributing assignments, expedient problem resolution, managing special projects, and identification and analysis of complex customer data audit failures. Technical advisor to team members providing motivation, process training, and assistance with problem-solving and data manipulation. Create and maintain customer account structures by utilizing the AT&T search-engine system to query and update the master database of business customer accounts. - Implement data mining techniques to assess FirstNet eligibility of customers in various industries; confirm all applicable eligibility rules apply and update customer account databases. - Subject matter expert for customer compliance issues; analyze FirstNet usage to identify customers and classify all compliance failures. Orchestrate communications with cross-organizational teams and track and manage schedules according to Eligibility Compliance Policy timelines until resolved. - Developed and implemented a process for cancellations of customer account numbers reducing the number of customer audit failures. Subject matter expert providing data analysis to ensure customer account information is accurate in all AT&T databases.- Consistently provide feedback and make recommendations for ServiceNow modifications to ensure maximum functionality in order to meet aggressive SLAs and effectively communicate with Sales Team.- Design, develop, and implement user acceptance test cases, reporting defects and ensuring all issues are resolved.

Key team member responsible for database management of the AT&T Business Service Guide, including data analytics and posting contracts for storage and appropriate processing. Create and manage contracts for custom solution requests for AT&T Managed Services. - Provide data analysis from the Business Service Guide for Business Development Managers. - Maintain repository of contract lifecycle data for tracking and monthly reporting. - Ensure FCC and PUC requirements for custom contracts are met by timely and accurately updating the Business Service Guide also guaranteeing downstream billing will be implemented correctly.- Business Development Manager for AT&T High Speed Internet - Enterprise (HSIA-E) contracts, working closely with Sales, Product Management, and Legal to ensure all required information and approvals are obtained, creating contracts with approved rates and customer’s specifications.

- Founded business specializing in personalized, digital keepsakes designed with customer’s photos and videos, enhanced with music, and special effects. Created and developed business plan for video editing company including marketing strategies, pricing, billing, company logo, website, and customer contracts.

Tampa/St. Petersburg, Florida Area

Managed the needs of both internal and external clients while ensuring conformance to business initiatives for Tmesys, a Pharmacy Benefit Network (PBM) for over 150 worker’s compensation payers. Supported projects that impacted several business units within PMSI/Tmesys and assisted with resolving issues/concerns raised by end users from all departments. - Reviewed and analyzed user community’s requirements to develop detailed Business Requirements documents, including translating complex mathematical methodologies to clear, straightforward program specifications for developers.- Provided support to Development group to ensure solutions were delivered and successfully implemented in production.

Gathered and wrote requirements, provided systems analysis, executed daily production batch process, and performed quality assurance in an SQL Server environment, while maintaining client relationships associated with collections efforts. - Researched and analyzed issues with customer accounts by writing queries and reviewing business rules. - Developed and executed test scripts to validate new and modified code, queries, and reports.- Coordinated meetings to gather requirements and develop business and technical specifications.- Provided training to help-desk to execute customer restore process; developed documentation, including existing and new processes, and held hands-on sessions.- Utilized strong background in the System Development Life Cycle (SDLC) to recommend new processes, procedures, and code to improve the definition, content, delivery, and accuracy of the Collections System.

Ensured that new and modified applications supporting the Accounting and Billing System for the AT&T Global Network were implemented per client specifications in a fast-paced, complex Information Technology environment meeting the needs of a changing global market. Provided the Systems Assurance Department with technical knowledge and leadership and was a mentor to junior members of the team.- Functioned as subject matter expert (SME) on international billing projects involving continuous communication with team players from the global community and by providing technical assistance and support to system architects, system engineers, and users utilizing in-depth knowledge of the Accounting and Billing systems.- Expert Billing tester responsible for the successful migration of the IBM Global Network Accounting & Billing system to the AT&T billing platform by creating thorough and effective test plans meeting very aggressive schedules, executing comprehensive, well-written test cases that exercised changes and ensured current functionality, utilizing superior knowledge of data to rapidly create quality test data resulting in reduced cycle time with complete and reliable test results, coordinating user reviews of testing results providing extensive documentation, and developing and maintaining strong relationships with the user community creating an environment of trust and cooperation.- Participated as lead Billing tester in cross-organizational projects launching new international services including end-to-end and User Acceptance Testing involving account registration, customer enablement, pricing, discounting, and the creation of customer invoices.

Developed and maintained applications supporting the Accounting and Billing System for the IBM Global Network. An extremely complex system processing millions of records daily and interfacing with numerous global billing organizations. A key team member providing strong technical and problem-solving skills.

Bachelors, Mathematics

Activities and Societies: Phi Beta Kappa

Education record