Robin Terrell Email & Phone Number

Full time employee hired to perform contract underwriting for Innovative Underwriting Solutions.Communicate daily with Brokers—providing exceptional service, explaining offers, and gathering additional information. Completed in-depth training on new company-specific system, product policies, and special guidelines.Underwrite all products, utilizing excellent decision making and proven judgment.

Engaged by Federated Life to conduct risk assessment for insurance products, during spike in business volume. Completed training and underwrote coverage for stand-alone disability income, key person, and business overhead expense (BOE) policies. Served as company’s first contract underwriter, stepping seamlessly into role to handle excess workload.Completed a high number of file audits on cases and correctly assessed and rated each case.Commended by Life Underwriting Manager in writing, “. . . Robin has set the bar high for future contract underwriters we hire.”

Enlisted as contract underwriter assigned to Independent Order of Foresters, underwriting Term Life policies with Waiver of Premium, Disability Income, and Critical Illness riders. Determined risk classification by expertly evaluating applicants’ medical history, occupational hazards, financial background, and other information, resulting in accurately issued policies. Served as assistant workflow manager, prioritizing, delegating, and personally shouldering assignments.Met or exceeded all performance goals for quality, customer satisfaction, time, service, and productivity.Immediately envisioned the big picture, making speedy decisions to decline or gather information. Mastered new products quickly and remained current on changing policies, procedures, and regulations.

Recruited as third party underwriter for multiple carriers, including Old Mutual, Farm Bureau Financial Services, Transamerica, Hartford Life, and USAA. Handled a high volume workload of Term, UL, Simplified Issue, and Survivorship applications. Worked successfully with several different major carriers by focusing intently on details and accuracy.Navigated frequently changing assignments and client systems. Maximized team’s effectiveness by providing mentoring and support in a collaborative atmosphere.

Brought in to home office to underwrite Farm Bureau products for career agents in senior-level role. Assessed risk within corporate guidelines to assure equitable treatment of potential policyholders and producers, and determined acceptance or rejection of applications. Gathered, documented, and relayed information to explain/defend underwriting decisions. Completed miscellaneous special projects, as requested.Gained valuable experience in underwriting for Term, UL, and Variable Life products.Played a key role in developing company-wide Manual for Variable Life guidelines.Delivered field presentations to bring acquired company (Modern Woodmen) on board.

Hired as major medical underwriter and quickly mastered this new challenge. Progressed to handle life underwriting, identifying and calculating risk of loss according to underwriting policies and company procedures within appropriate timelines.Assisted development of new underwriting application, meeting timelines and objectives.Replaced obsolete underwriting system components by teaming with IT to develop automated requirement forms.