The Retreat residential outpatient program: Initiate and manage individualized aftercare planning for 8-11 residents on-site. Collaborate with the treatment team to determine each resident's individualized needs. Perform specialized research and conduct outreach to various clinicians nationwide. Manage aftercare plans for residents within the community group home.

Acute inpatient admissions department: Liaise between ER social workers and patients with an average caseload of 3-5 patients per day. Serve as day shift team lead. Coordinate court hearings and complete legal documents for certified patients. Verify insurance coverage and eligibility. Initiate behavioral health pre-authorizations for utilization review and management. Perform bed manager duties pertaining to discharging, room switching, and transferring of patients, and collaborate with the management team during operations huddle. Train newly hired staff.

Registered an average of 50 patients per day. Scheduled appointments, immunology/biological injections, lab tests, and procedures. Verified health insurance coverage and eligibility. Managed all patient accounts and completed financial transactions. Ordered office supplies monthly. Managed medical records. Coordinated weekly meetings between physicians and pharmaceutical representatives. Trained new PSRs at the Owings Mills, MD location.

Triaged 45-60 patients per day. Performed diagnostic tests. Conducted physical assessments. Ordered x-rays and blood work. Applied orthopedic supplies. Instructed patients on post-visit health maintenance. Performed drug screen testing