Robin Thomas Email & Phone Number

Gandhinagar, Gujarat, In

GEx Search is an innovative and progressive global recruitment company that understands the importance of mapping talent pockets & generating a global pool of talent. Which qualifies them to cater their client with the best available IT and Executive talent available across the globe. GEx Search’s approach to innovative sourcing and validating methods which are constantly adaptive to technology results in the outcome of a highly credible fitment

A strong self believing professional with effective interpersonal skills, ability to work with different people and organizations and passion towards results have all got Robin to the position that he currently enjoys. His 14 years’ stint in the industry have seen him grow and step into the shoes of a top notch resource for human resources, having made a mark in renowned organizations like Accenture, Sutherland Global and Tele Performance. And now as Director Operations, he has consistently demonstrated the ability to generate substantial growth by delivering tangible results through people, process improvement, cost optimization, process optimization, with basic theories of business management & convincing communication skills. He keenly focuses on P&L Management, Change management, turnkey project management, starting up new operations within the array, he also commits himself to provide continuous improvement for business and customers.

Bengaluru, Karnatka, In

•Need to contribute to the development of new ideas and methods for customization of training modules as per client needs.•To measure effectiveness of training post training programs based on process specific needs.•To do training need analysis from the current issues and requirements given by the client or process.•Ensure that client communication happens on a daily/weekly basis regarding training deliverable and enhancements.

Pittsford (Rochester), Ny, Us

•Review existing processes and making them more robust.•Planned for Training & Transitioning for new accounts.•Managed the integrated training plan for soft skills and VNA.•Stats maintenance as per client requirement.•Quality check in training.

Paris, Île-De-France, Fr

•Taking care of the outbound calls.•Maintaining the average handling time (AHT).•Achieving the monthly and quarterly targets.