Robin Thomas Email & Phone Number

Experienced IT professional, with over 18+ years of extensive IT solutions experience in IT architecture, software product engineering, performance engineering and technology support. Proven ability to analyze requirements and develop technology strategy/solutions aligned to business goals.Highly experienced skills in product engineering, performance engineering, architecture governance, IT application portfolio management; solutions for telecom Network Service fulfillment domain; application frameworks and engineering methodologies.Good experience in different phases of product/solution development life including delivery and implementation of IT products and solutions. Experienced in DevOps Framework & Agile Methodologies.Expertise in Telecom OSS-BSS Fulfilment and Managed Services space in telecommunication domain in following areas: Service APIs, Product Life cycle (PLM), Order Orchestration, Service Design & Inventory, Provisioning, Activation and Network Configuration to meet Order to Activate (O2A).Design/development and operation support experience with NetCracker’s Telecom Operations and Management Solutions Product Suite.ITIL certified professional with expertise in implementation of ITIL process and established customer success in various COTS product implementation.Adept in creating and maintain relations with clients/customers by providing them exceptional customer service using the combination of business, technical and functional knowledge.Proven experience of working in a multiple vendor and cross-cultural environment and have a proven ease of working in a client-driven environment, delivering commendable quality client service. Excellent communication & interpersonal skillsTRAINING & CERTIFICATIONS • Microsoft Certified Azure Fundamentals.• Certified AWS Solution Architect Associate.• Certified Silver Peak SDWAN-Professional.• ITIL Intermediate Certificate in Operational Support and Analysis.• IIMBx People Management.

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  Model Engineering College

  Computer Science