Robin Tsai

Robin Tsai Email and Phone Number

DevOps Engineer and Technical Manager at R and D Division @ Trend Micro Taiwan
New Taipei City, Taiwan
Robin Tsai's Location
New Taipei City, New Taipei City, Taiwan, Taiwan, Province of China
About Robin Tsai

Professional ethical beliefs are integrity, partnership, quality, commitment and sustainability.Solid domain knowledge and experiences in various of industry leading solutions.Hands-on skills in cloud and on-premise technology plan, design, deploy and operations.Expect to contribute with expertise to achieve more business values to the company.Expected career roles list below, welcome to contact me at LinkedIn or robintptsai@gmail.com to know more about each other.(1) Solution Manager / Architect- Play the software solution and domain expert role to help customers on application solution evaluation, architecture design, proof of conception, deploy and support- Clarify and respond to customer requirements at each customer success phases including touching, planning, onboarding, adoption and service- Provide information, answers to customers, solve the issues that customers met or concerns, accelerate customer's value realization and achieve more customer satisfaction and success- Agile execution approach is preferred, team work is preferred, on-site and remote customer service is preferred- Industry leader solutions is preferred, high growth/emerging industry solution is preferred(2) Information Operation Technology Manager / Architect- Charge in corporate technology solution plan and management, including evaluation, architecture design, selection, proof of concept, deploy and operation - Align with corporate objectives and strategy, collaborate with stakeholders and key users from functional departments, measure and proof the benefits of information solutions, rollout the solutions- Adopt modern and cost-saving technical solutions (including change/migration) not only accelerate company operation efficiency but also realize more business values and benefits to the company- Project execution approach is preferred (objective, investment, schedule), team work and communication with external parties is preferred. - Budget planing, cost and schedule control for projects is preferred.

Robin Tsai's Current Company Details
Trend Micro Taiwan

Trend Micro Taiwan

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DevOps Engineer and Technical Manager at R and D Division
New Taipei City, Taiwan
Website:
trendmicro.tw
Employees:
113
Robin Tsai Work Experience Details
  • Trend Micro Taiwan
    Devops Engineer And Technical Manager At R And D Division
    Trend Micro Taiwan
    New Taipei City, Taiwan
  • Trend Micro Taiwan
    Devops Engineer & Technical Manager At R&D Division
    Trend Micro Taiwan Feb 2022 - Present
    Taipei
    Play the Technical manager and DevOps engineer role in R&D Azure Stack Dev team (new formed in 2021 Dec), design and rollout private cloud environment (Azure Stack Hub), refine/refactor/redesign/re-architect and deploy Trend Micro VisionOne (XDR) solution to self-hosted private platforms (on-premise data center, Microsoft Azure Stack Hub, Dell Isilon PowerFlex), using cloud and container technologies (Azure Cloud, Docker, Kubernetes, Terraform, Helm, Prometheus, Grafana, OpenShift Container… Show more Play the Technical manager and DevOps engineer role in R&D Azure Stack Dev team (new formed in 2021 Dec), design and rollout private cloud environment (Azure Stack Hub), refine/refactor/redesign/re-architect and deploy Trend Micro VisionOne (XDR) solution to self-hosted private platforms (on-premise data center, Microsoft Azure Stack Hub, Dell Isilon PowerFlex), using cloud and container technologies (Azure Cloud, Docker, Kubernetes, Terraform, Helm, Prometheus, Grafana, OpenShift Container Platform), to enable digital threat detection and response capabilities to protect customers on-premise/private/local environment, for more customer digital environment safety and data sovereignty.Deliveries and Responsibilities including:- ASDK hardware quotation, procurement, planning, deployment, datacenter location planning and deployment- Data center design (comply with global security policy), planning and procurement (Chief IDC)- Cloud platform hardware shipment and onboarding (vendor WBS tracking, integration collaboration with enterprise IT service team (ADFS, DNS, NTP), platform capacity verification and acceptance test sign-off- Azure Stack Hub and Storage (Dell Isilon/PowerScale) solution deployment, management and operation (CLI, PowerShell), enable the connection between XDR and storage, measure storage capacity requirements and expectations (IOPS, throughputs, latency, data retention)- Enable network integrations between cloud platform, data center and eco-system, to achieve application inbound/outbound connections and function (inbound/outbound in hybrid network topology)- Design, develop and deploy TM XDR solution to Azure Stack Hub and OpenShift Container Platform (Git, GIthub, Kubernetes, Terraform, Helm, Linux)- Design and implement TM XDR monitoring and alerting system (Azure Monitor, Zabbix, Prometheus, Alert manager, Grafana dashboards) to achieve TM solution health, SLO and recovery objectives. Show less
  • Trend Micro Taiwan
    Enterprise Application And Data Solution Architect At Business Application Division
    Trend Micro Taiwan Nov 2019 - Jan 2022
    Taipei
    Play the enterprise solution and data architect role, collaborate with business functional team leads/key users/stakeholders (Sales, Marketing, Customer Success), deliver data solutions to related teams and ecosystems, for more data visibility, availability and usability, serve data to fit strategic and operational objectives, for better customer relationship, customer health, and more business success.Responsibilities including:- Communicate and collaborate with enterprise front… Show more Play the enterprise solution and data architect role, collaborate with business functional team leads/key users/stakeholders (Sales, Marketing, Customer Success), deliver data solutions to related teams and ecosystems, for more data visibility, availability and usability, serve data to fit strategic and operational objectives, for better customer relationship, customer health, and more business success.Responsibilities including:- Communicate and collaborate with enterprise front office users and stakeholders to understand team transformation objectives and challenges, propose data solutions to meet the business objectives- Convert business requirements to implementation tasks (iterations), design solution architecture and select delivery approach (In-house solution development or vendor solution adoption)- Perform data architecture design: data sourcing, data sizing, data modeling and mapping (master, reference, transactions and behavioral data), cross-system data integration- Perform system architecture design: select platform (AWS/Azure/on-premise), select components (computing, database, storage, connector), design user identity and data authorization process, from HA, compliance and security considerations- Perform and manage development tasks, including develop data connectors, develop data integration pipelines (extract, transform and load), deploy pipelines and automate pipelines- Perform data quality enhancement and enrichment process, perform user acceptance test and support, manage change request and system health- User operation support, fix data issues from feedbacks- Share knowledge to team members for more solution successMajor Achievements: - 2021 Invoice Contact Insight on D365 - 2021 Customer Insight solution implementation (Power Platform) - 2021 Salesforce Contact Insight for Global CS - 2021 Global customer data api service (Azure) - 2020 Actionable Data Mart for JP CS (AWS, Metabase) Show less
  • Trend Micro Taiwan
    Project & Technical Manager At Data Governance And Regulation Compliance Department
    Trend Micro Taiwan May 2015 - Dec 2019
    Taipei
    Play the role of enterprise data governance and compliance (GDPR/CCPA) project and technical manager, drive and rollout customer and PI data SaaS/On-premise solutions for global business owners and systems.Responsibilities including:- Communicate and collaborate with Europe and Japan functional teams to understand requirements, propose data solutions to meet the business objectives- Survey and evaluate cloud and on-premise (inhouse, vendor) solutions - Convert user… Show more Play the role of enterprise data governance and compliance (GDPR/CCPA) project and technical manager, drive and rollout customer and PI data SaaS/On-premise solutions for global business owners and systems.Responsibilities including:- Communicate and collaborate with Europe and Japan functional teams to understand requirements, propose data solutions to meet the business objectives- Survey and evaluate cloud and on-premise (inhouse, vendor) solutions - Convert user requirements to technical spec, develop solutions and deliver data to data stewards and ecosystems- Perform system and data architecture design: customer/reseller/distributor data sourcing, data sizing, customer PI data mapping and modeling- Perform and manage development tasks including develop data connectors, develop data integration pipelines (extract, transform and load), deploy pipeline jobs- Perform data stewardship operations for customer data, partner data, and PII data (contact, leads), operation include data cleansing, merge, enrichment- Data operation support and fix data issues from monitors and user feedbacksMajor Achievements:- 2021 Global customer data health portal- 2020 On-premise Digital Ethics application new feature for CCPA/LGPD- 2020 D&B Hoovers Prospecting service rollout- 2020 D&B Optimizer for Marketo solution rollout- 2019 D&B Optimizer for CRM solution rollout- 2019 On-premise Digital Ethics application new feature: PII Data Erase (RTBF) with Responsys- 2018 On-premise Japan contact data integration (Sansan to Salesforce)- 2018 On-premise Regulation Compliance application design and implementation (GDPR-Hub)- 2017 Japan on-premise MDM solution implementation (Landscape, Tokyo Shoko Research)- 2016 Cloud MDM solution evaluation and implementation Show less
  • Trend Micro Taiwan
    Technical Consultant And Tech Lead At Erp Department
    Trend Micro Taiwan Dec 2008 - 2016
    Taipei
    Play as the tech lead role in ERP team, analyze business requirements, come out technical design and implement new features in Navision system, to achieve COO and Business controller's strategic tactics, for better operation efficiency in tax, finance, accounting, logistic and licensing domains.Major Achievements:- 2016 Logistic/Finance/Accounting Operation Transition from Europe to APAC- 2013 ERP system integration with on-premise Hyperion- 2012 ERP system integration with… Show more Play as the tech lead role in ERP team, analyze business requirements, come out technical design and implement new features in Navision system, to achieve COO and Business controller's strategic tactics, for better operation efficiency in tax, finance, accounting, logistic and licensing domains.Major Achievements:- 2016 Logistic/Finance/Accounting Operation Transition from Europe to APAC- 2013 ERP system integration with on-premise Hyperion- 2012 ERP system integration with PeopleSoft- 2010 APAC Navision ERP upgrade Show less
  • Liteon Technology
    Sr. Engineer At It Department (Mobile Bu)
    Liteon Technology Mar 2006 - Dec 2008
    Taipei
    Major role and responsibilities:1. JD-Edwards ERP system function development and sustain; user requirement analysis and implementation2. Company data warehouse system design and implementation (Oracle Data Warehouse)3. ERP system upgrade (new branch instance for Silitech Technology, split from Liteon)4. ERP system rollout to new branch offices (China)5. Branch office (China) on-site support
  • Via Technologies, Inc.
    Engineer At It Department
    Via Technologies, Inc. Jul 2003 - Mar 2006
    Taipei
    Major role and responsibilities:1. BaaN ERP system function development and sustain, user training2. Oracle database function development and sustain (PL-SQL)3. Oracle Discoverer reporting design, develop and sustain4. Branch office (Fremont, CA) On-site support

Robin Tsai Education Details

Frequently Asked Questions about Robin Tsai

What company does Robin Tsai work for?

Robin Tsai works for Trend Micro Taiwan

What is Robin Tsai's role at the current company?

Robin Tsai's current role is DevOps Engineer and Technical Manager at R and D Division.

What schools did Robin Tsai attend?

Robin Tsai attended National Kaohsiung University Of Science And Technology, National Kaohsiung University Of Science And Technology.

Who are Robin Tsai's colleagues?

Robin Tsai's colleagues are Rip Riley, Derrick Lin, Anne Chou, 林家楹, Ariel Lo, Rodwin Fuentes, Fanny Chen.

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