Robin V Email & Phone Number

Bangaon Area, India

FireEye HX, McAfee ENS, Microsoft Defender for Endpoint & Identity.

Bangalore

Serves as L3\L4 Technical Expert for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems that cannot be resolved by tier 1/2/3 server support groups.Services supported includes Email Infra , Web Security(Cisco Iron port proxies, Bluecoat SSLVA,Websense, ISA),RightFax,Mobility(Good For Enterprise),Enterprise Vault.Rightfax Subject Matter Expert, Works with various application team(Pega,MQ,Xceptor,RLS) for new integration and lifecycle activities.Proactively ensure the highest levels of systems and infrastructure availability.Planning and performing infrastructure upgrades.Assessing utilization of infrastructure and advising solution to increase capacity. Integrating new solutions with existing technology .Project Exposure:Project : Airwatch EMM Infra Uplift. Enable Active Sync for Airwatch Boxer .Company : ANZProject : Rightfax 10.6 Application Integrations

Windows MESSAGING Project Exposure:Project : Air watch MDM implementation.Company : ANZProject : Email gateway upgradeCompany : ANZProject : Rightfax 10.6 up gradation and migration Company : ANZProject : Integration of messaging infra ANZ RBS Asia acquisitionCompany : ANZProject: Exchange 2010 upgrade, Rightfax integration projects and Mail Migration projectCompany : ANZProviding 3rd (final level) support on messaging and groupware system/services for ANZ globally - Exchange 2003/2010, Rightfax, Black Berry,GOOD & Email gateway and AV solutions (Mail Marshal Trend IMSS, McAfee MEG, Messagelabs) and other groupware servers/appliance for messaging systems. Daily Activities:Resolving alerts which are generated on any of the messaging servers/appliances for all the regions.Workings on the requests have been created by 2nd level team and designers/implementation team.Analyzing the messaging servers and working with business for upgrading.Last level support for ANZ messaging servers (which includes Exchange, Blackberry, Rightfax, Mailmarshal inbound/Outbound SMTP servers and Trend email gateway servers), and working with Vendors for escalation.Administrating email gateway servers.AirwatchExchange backup &Restore( HP Data Protector,Ontrack Recovery software& Legato networker)

Exchange server /AD): Working as a messaging support engineer in Goldman SachsPlanning, Designing and Implementation of email server (exchange server)Maintaining and administrating Exchange server Maintaining SMTP relay server, BLACKBERRY SERVER.Maintaining Active Directory Domain, file server and print server.Monitor calls using Call Tracking Systems like Remedy and Ensure all calls are closed well within agreed SLA & customer is informed about problem resolutionAdministering messaging virus scan software and antispam solutions.Administrating Email retention systems(orchestria,Legato email xtender)Daily Checkouts on Open Fax, Orchestria, Regulatory retention and Exchange.Resolving MOM alerts which are generated on any of the windows servers for all three regions (Americas, Europe & Asia) around 5000 + servers, if we are not able to resolve the alert then the issue will be escalated to divisional SA's.Performing Exchange QA on the Exchange 2003 servers which are built by Exchange SA's.2. Network Solutions an IBM Company

Roles / ResponsibilitiesWintel Engineer (server- Messaging/AD): Worked in Texas Instruments India Pvt. Ltd as Wintel support engineer. My responsibilities include,Planning, Designing and Implementation of Domain Controller and Active Directory Structure with DNS, DHCP and WINS.Maintaining and administrating Exchange server Maintaining Citrix serversTaking care of Server administration tasks such as Creation of User & Group accounts, Assigning of permissions to resources, redirection of folders using group policy, configuring disk quotas, configuring group policy, configuring shared drive access and restricting its usage, etcMonitor calls using Call Tracking Systems like Remedy and Ensure all calls are closed well within agreed SLA & customer is informed about problem resolutionImplementation of various policies including Security, Anti-Virus and Backups, Installed and configured Network Print servers.Ensure that the alerts which are received through IVR and mail are logged on to the system through Remedy

Diploma, Computer Science

Activities and Societies: Debate team

Diploma, Computer Engineering

Diploma in computer science