Robin Vickers Email & Phone Number

Glen Allen, Va, Us

Glen Allen, Virginia

- Research and recommend health benefits for numerous small business owners. Coordinate with employees, implement all policies. Process benefit invoices and employee payroll deductions.- Process bi-weekly payroll for 50+ employees through use of Gusto payroll system.- Provide basic accounting services for various local businesses through Quickbooks.

Glen Allen,

– Developed customized personal finance budgeting tool which details all expenses and income that a household requires. – Train clients and provide annual reviews.

Glen Allen, Virginia, United States

– Development Editor of higher education online textbooks. – Work behind the scenes to develop, document, test and catalog widgets. Examples include: drag and drop widgets, slideshows, flashcards, media gallery, hot spots, show/hide, as well as author-produced videos.– Additional responsibilities: create all internal documentation (project logs, widget and art manuscripts, meeting recaps, task lists, scheduling, etc.), select photography, summarize focus panel reviews, write glossary definitions, research and create bibliography/footnotes, and format assessments into user format.

Glen Allen, Virginia, United States

– Interviewed personnel and documented internal accounting procedures using Freedom Reinsurance System. Covered subjects of cash disbursements, receipts and general accounting protocol.

Alexandria, Virginia, United States

Manager of Operations, Retail & Special Markets (June 1999 – Nov 2004)– Managed operations, inventory control, and purchasing for the Music and Video divisions. – Represented the Operations Department to all internal and external.– Handled all purchasing, scheduling, production and profitability analysis of all products, components packaging and merchandising materials. Forecasted catalog sales.– Problem solved and promoted efficiency by implementing and managing internal and 3rd party warehouse operational procedures.– Supervised a team of operational associates for system set up, item master maintenance, accuracy of product details and analysis of obsolete inventory.– Confirmed clients’ specifications were met; orders were fulfilled accurately and timely; invoicing was appropriate; and Accounts Receivable was correctly applied. Served as Customer Service Manager as needed.– Worked with Creative and Sales teams, and external suppliers to develop new individual product packaging and displays for price club programs. – Reviewed and tested two software forecasting systems. Represented division to System Conversion team and provided system maintenance and testing.– Transitioned external warehouse and internal customer service functions over to a 3rd party company. Defined needs; created RFP; researched, interviewed, and negotiated the contract; and implemented transition. Provided operational support confirming compliance to specifications; and evaluated and approved all labor costs.– Created and conducted multiple training sessions for Customer Service, Order Entry, Accounts Receivable, Accounts Payable, and shipping & returns processes. Manager of Operations, Music Catalog & Video (Feb 1999 – June 1999)– Managed inventory for catalog department and video division. This included inventory purchasing within investment budget, approving vendor invoicing, and liquidating obsolete inventory.

Richmond, Virginia, United States

– Served as direct liaison between client, TLCS and outside service vendors. Serviced multiple external 3rd party clients, and two internal catalogs. – Implemented 3rd party clients’ business into TLCS fulfillment. This included outlining business rules and marketing efforts; developing operational procedures; and defining all reporting to accommodate clients’ needs. Coordinated internal departments and service vendors system requirements, testing, development and final implementation of the new business.– Ensured proper fulfillment by coordinating all support functions in the areas of marketing, inventory, customer service, quality control, order processing, warehouse fulfillment, payment processing, collections, internal training, documentation and systems support.

Richmond, Virginia, United States

- Was one of three customer service reps that provided excellent customer service to nationally Time-Life Education customers (schools, libraries, etc.) - Generated future sales by working national trade shows.

Richmond, Virginia, United States