Robin Wagner Email & Phone Number

Holyoke, MA

Answering phones call center style, I provided customer support regarding all the facets of the Mass Save Program, including understanding available rebates and incentives for replacing equipment and insulating homes, connecting customers with resources for solar initiatives, collecting deposit payments for contracts, reconciling those payments and.

Westfield, Massachusetts

I was responsible for providing fast paced and high energy customer support both at the front counter and in the call center for a municipal utility company. Assisted customers in paying their bills by taking and posting payments and insuring that all cash, checks and credit transactions balanced at the end of the day. Also answered billing questions.

Hickory, North Carolina

I began with company as a receptionist and was quickly promoted to office manager for Oce Business Services – a company which offers on-site office support to its client. Services provided by Oce include document processing solutions, shipping/receiving, incoming and outgoing mail services, inventory control/ordering supplies, event coordination, and.

Hickory/Lenoir, North Carolina Area

I was responsible for inventory control using both MS Excel and AS400 programs. Supported office personnel with records management, claims processing and escalation resolutions.Later placed in charge of several customer accounts – responsible for building and maintaining a rapport with customer base, satisfying all needs for production and shipment.

After graduating high school I dedicated a year in service to my community – a low-income, high risk set of neighborhoods on the Southeast side of Houston where I was raised. I taught English as a Second Language at the Tejano Center for Community Concerns in the mornings. I spent my afternoons at the Raul Yzaguirre School for Success tutoring in middle.