Robin Wagner Email & Phone Number

Holyoke, Ma

Answering phones call center style, I provided customer support regarding all the facets of the Mass Save Program, including understanding available rebates and incentives for replacing equipment and insulating homes, connecting customers with resources for solar initiatives, collecting deposit payments for contracts, reconciling those payments and preparing them for a bank deposit weekly, and assisting customers through the Mass Save Heat Loan process. I also had to answer multiple hotlines… Show more Answering phones call center style, I provided customer support regarding all the facets of the Mass Save Program, including understanding available rebates and incentives for replacing equipment and insulating homes, connecting customers with resources for solar initiatives, collecting deposit payments for contracts, reconciling those payments and preparing them for a bank deposit weekly, and assisting customers through the Mass Save Heat Loan process. I also had to answer multiple hotlines for various utilities, ensuring customers were appropriately served within a given matrix. Show less

Westfield, Massachusetts

I was responsible for providing fast paced and high energy customer support both at the front counter and in the call center for a municipal utility company. Assisted customers in paying their bills by taking and posting payments and insuring that all cash, checks and credit transactions balanced at the end of the day. Also answered billing questions, helped customers understand the reasons behind their charges, steered customers towards green initiative and energy efficiency programs, created… Show more I was responsible for providing fast paced and high energy customer support both at the front counter and in the call center for a municipal utility company. Assisted customers in paying their bills by taking and posting payments and insuring that all cash, checks and credit transactions balanced at the end of the day. Also answered billing questions, helped customers understand the reasons behind their charges, steered customers towards green initiative and energy efficiency programs, created service request for disconnects, reconnects and other issues that may have been necessary for the client and the utility (i.e. meter maintenance, appliance repair). Prepared the deposit for armored car pick up every morning, often handling hundreds of thousands on dollars in payments. Show less

Hickory, North Carolina

I began with company as a receptionist and was quickly promoted to office manager for Oce Business Services – a company which offers on-site office support to its client. Services provided by Oce include document processing solutions, shipping/receiving, incoming and outgoing mail services, inventory control/ordering supplies, event coordination, and reception. I reported to both Site Directors and the Facilities manager in order to facilitate projects and plan events. I also ensured budgets… Show more I began with company as a receptionist and was quickly promoted to office manager for Oce Business Services – a company which offers on-site office support to its client. Services provided by Oce include document processing solutions, shipping/receiving, incoming and outgoing mail services, inventory control/ordering supplies, event coordination, and reception. I reported to both Site Directors and the Facilities manager in order to facilitate projects and plan events. I also ensured budgets were kept in order and submitted monthly, quarterly and annual financial reports to upper management. Show less

Hickory/Lenoir, North Carolina Area

I was responsible for inventory control using both MS Excel and AS400 programs. Supported office personnel with records management, claims processing and escalation resolutions.Later placed in charge of several customer accounts – responsible for building and maintaining a rapport with customer base, satisfying all needs for production and shipment schedules, claims regulation, and cost efficiency.

After graduating high school I dedicated a year in service to my community – a low-income, high risk set of neighborhoods on the Southeast side of Houston where I was raised. I taught English as a Second Language at the Tejano Center for Community Concerns in the mornings. I spent my afternoons at the Raul Yzaguirre School for Success tutoring in middle school classrooms, and afterwards facilitated a class in the high school’s After School Program, instructing in poetry and… Show more After graduating high school I dedicated a year in service to my community – a low-income, high risk set of neighborhoods on the Southeast side of Houston where I was raised. I taught English as a Second Language at the Tejano Center for Community Concerns in the mornings. I spent my afternoons at the Raul Yzaguirre School for Success tutoring in middle school classrooms, and afterwards facilitated a class in the high school’s After School Program, instructing in poetry and guitar.Notable ExperiencesAs part of my training, I had to take several intense personal development courses and seminars dealing with effective leadership, conflict resolution, and team building. Saw dramatic improvements in the grades and conducts of the students I tutored and mentored.Being a part of changing families for the better: Implemented nutrition lessons in my ESL lessons for my adult students, and those who were parents saw improvements in their children’s grades as a result of being more able to assist their children with their homework.Volunteered at the Houston Street Olympics, marched in the MLK Parade and worked at various food banks and charities as a part of a community organizing and development team. Show less