Robin Waters Email and Phone Number
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As a Lead IT/Business Systems Analyst / Business Process Consultant / Solutions Advisor, I leverage my 15+ years of experience in project management, data management, business process mapping and automation, and software development life cycle to define, plan, and deliver technical solutions that enhance business performance and customer satisfaction. I am an expert in Agile, Waterfall, and Hybrid methodologies. I've successfully led business analysis efforts between IT and various business units; including Business Center of Excellence groups, International Business Units, Commercial/Retail Sales and Operations, Marketing, Finance, Human Resources, Manufacturing, Purchasing, Customer Service, Cyber Security, IT Operations, Field Service, and Commodity / Sustainability groups. I have a proven track record in evaluating ERP / CRM / Marketing Automation platforms, drafting comprehensive RFI / RFP workbooks, collecting technical and business requirements, facilitating IT related support activities, building relationships with internal and external business partners and stakeholders of all levels, deciphering product release notes for areas of interest, facilitating regression testing including writing up test cases and doing the testing, being the liaison with vendors and third-party partners, writing users stories with Test Driven Development (TDD) terms included, and managing the backlog of work for various development teams/pods.My core competencies include being a hands-on analyst, who is known for strategic problem solving using data insights to drive recommendations and decision-making, data and process mapping / standardization / automation, system administration, change management, business intelligence, technical product management, building relationships internally and externally, and cross-functional collaboration. I am a data nerd who believes that acquiring data from different sources into a cleaned, consolidated, easy to use location is the key to understanding what came before, addresses the concerns of today, and lays the foundation for the future. I am skilled in using various software platforms, such as Salesforce, HubSpot, NetSuite, SAP, SolarWinds, Office 365 and all other Microsoft Applications, ADO, Jira, and collaboration tools like Mural, Miro, Signavio, Visio, etc., to optimize marketing, sales, customer service, business operations, finance/accounting, manufacturing, and IT operations. I am passionate about bridging IT and business needs with technical solutions that align to company goals and enhance the customer experience.
Cla (Cliftonlarsonallen)
View- Website:
- claconnect.com
- Employees:
- 5763
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Sr. It Analyst - MartechCla (Cliftonlarsonallen) Apr 2024 - PresentUnited StatesSr. Business Analysis: Apply critical thinking to evaluate and distinguish what requirements are necessary to solve presented problems. Translate requirements into designs and configurations, Epics, Features, User Stories, and use cases. Deliver timely and high-quality functional specifications, design documents, mock-ups, wireframes, business process workflows, and related documentation for new development projects and/or enhancement and modification requests. Analyze and document business processes (As-IS), future state (To-Be), using Business Process Modeling & Notation (BPMN) standards, and underlying systems/applications. Drive and challenge business users on their assumptions. Proactively identify ways in which system and process changes can improve efficiency of key users, accuracy of results, and/or completeness of data.Project Planning: Facilitates requirements elicitation sessions with business and IT resources bringing different technological entities together to fix a given problem. Take ownership for assigned tasks and timely inform the progress of the project/task to all stakeholders. Ensure that all process and documentation are consistent with best practices and standard software development life cycle. Works effectively with vendors tofully scope and estimate initiatives while ensuring that initiatives meet cost, scope and timeline objectives and constraints.Systems Support: Understand core systems, applications, and technical platforms. Perform data analysis to identify data quality issues. Document issues with resolutions and share with team members to improve team productivity. Work closely with technical team through design, code, test and deploy to ensure requirements are clear and any issues are resolved. Interacts with other Analysts to design and execute functional, integration, and regression test plans for new application functionality, product releases, enhancement and regulatory modifications using business scenarios and use cases.
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Lead Business Analyst | Solution Advisor, Crm ApplicationTyson Foods Feb 2023 - Jan 2024Springdale, Arkansas, United States• Lead business analysis efforts between IT and our partnership with business facing CRM Center of Excellence, International Business Units, and Commodity / Sustainability groups regarding Tyson’s legacy CRM platform (SugarCRM) currently supporting approximately 1000 users; including but not limited to system enhancements, updates and new releases, change management formation, backlog of work development and management, communication plans, regression testing, user story gathering, and facilitating IT related support activities. • Evaluated current CRM platform by comparing business requirements to generic and specific CRM functionality, resulting in drafting a comprehensive CRM RFP workbook to submit to alternative CRM vendors. Coordinated with Procurement to release the CRM RFP to selected vendors and reviewed the responses to select the top three vendors for demos. Performed score card analysis from roughly 40 evaluation committee members, to produce the overall grade for the top vendors and worked with the CRM RFP Committee in drafting the proposal for the final decision-makers. In parallel, worked with internal partners, including CRM COE, Architecture, Cyber Risk Security, Procurement, Project Management Office, on the Project readiness phases for all approvals to have the vendor selected tool be implemented, including functional requirements, architecture diagrams, cyber security risk assessments, payback modeling, and the capital investment request. • Documented next steps, created data rules / templates for the data migration process, identified standard objects and processes that could be used in the planning and design phases of the implementation, and worked with the remaining CRM Committee members in knowledge transfer sessions to ensure they are prepared to have a successful project from implementation and beyond. -
Lead Analyst / Data, Product, And Project Manager / System AdministratorMesa Laboratories, Inc. Jul 2014 - Oct 2022Lakewood, Colorado, United States* This position leads IT and InfoSec process compliance, manages IT projects using Agile methods, and ensures data quality. Responsible for data management and system administration across all software platforms used for Marketing Automation (HubSpot), Sales and Customer Service (NetSuite CRM and SalesForce (SFDC)), Accounting, Manufacturing, Purchasing, Product Management (NetSuite ERP and MAS 90), Information Technology (SolarWinds ServiceDesk and Jira) including the creation, implementation, and management of data requirements and standard templates / processes / standard work / training aides for global standardization. Aligned with SOX governing controls and GDPR policies by creating data controls and processes to monitor/audit data quality and accuracy. Performed weekly and quarterly audits. Planned and led projects and long-term initiatives using interdepartmental collaboration in the development, testing, validation, implementation, and deployment of company process, policy, and procedures (standard work) of our software platforms and communicated/trained users on any changes and updates. Created metrics, reports, lists, content, and searches used by leadership and individual users in daily, weekly, monthly, quarterly meetings to help in making informed, data-driven decisions, improve processes, and understand results. Incorporated techniques to extract, transform, load, integrate data from acquired companies, and performed daily review and updates to user entries. Championed the global deployment and adoption of Microsoft Office 365 (Teams, Projects, Planner, SharePoint, Yammer, Dynamics, OneDrive), and other collaborative tools including Jira, Trello, Axosoft, Smartsheet. Used Microsoft Teams extensively throughout the day, including video calls, feed and chat panes, attending meetings, cross-functional collaboration, and shared documentation keeping. -
Medical Device Sales Specialist / Medical Device Product Manager / Erp/Crm Implementation Team LeadMesa Laboratories, Inc. Apr 2014 - Jun 2014Lakewood, ColoradoUsed historical data to evaluate and establish sales territories for the United States, Canada and Global coverage between sales reps. Coordinated with Engineering and Sales Leadership to release the next generation of medical equipment, including meeting with key roles at customer sites for customer trials and feedback. Developed business processes and standard work for demand generation, lead management, content creation, quoting and sales order entry. Was a key lead in the implementation of an ERP/CRM software project, as well as performing a similar role as we migrated acquisitions.
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Customer Logistics ManagerWhitewave Foods Apr 2013 - Mar 2014Broomfield, Colorado, United States• Coordinated with Customers and Freight Carriers to ensure products were delivered on time and as expected.• Developed business processes and standard work for demand generation, on time delivery and exception handling. Trained and coach new and existing team members. -
Account Reconciliation ManagerWhitewave Foods Oct 2007 - Apr 2013Broomfield, Colorado, United States• Responsible for managing the largest and most complex customer accounts for payment accuracy and contract compliance. Examples include large retail giants, convenience stores, regional stores who have different names based on location, those managed through third parties.• Validated data from multiple sources, including but not limited to third parties.• Worked directly with customers and third parties daily.• Reported status updates to upper management.• Developed business processes and standards for reconciliation of contracts, offers, payments, and exception management.
Robin Waters Skills
Robin Waters Education Details
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Early Childhood Education And Teaching
Frequently Asked Questions about Robin Waters
What company does Robin Waters work for?
Robin Waters works for Cla (Cliftonlarsonallen)
What is Robin Waters's role at the current company?
Robin Waters's current role is Lead IT Analyst | Enterprise Shared Services Intelligence Developer | Master Data, Business Process & Automation Solutions Architect | Enterprise Platform Technical Product Owner, Analyst & Advisor.
What is Robin Waters's email address?
Robin Waters's email address is rw****@****abs.com
What is Robin Waters's direct phone number?
Robin Waters's direct phone number is +130398*****
What schools did Robin Waters attend?
Robin Waters attended Ashworth College.
What skills is Robin Waters known for?
Robin Waters has skills like Strategic Planning, Salesforce.com, Medical Devices, Process Improvement, Microsoft Office, Product Management, Sales, Product Development, Manufacturing, Microsoft Excel, Marketing, Team Building.
Who are Robin Waters's colleagues?
Robin Waters's colleagues are Jennifer Corliss, Alex Hartwick, Todd Eadie, Frank Erickson, Bethany Fairfax, Alexander Silva, Mba, Msa, Samantha Weinberg.
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Robin Waters
| Small Business Strategist |Marketing, Fundraising & Social Impact ConsultingPitkin County, Co1earthlink.net -
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