Robin Weiss Email and Phone Number

Accomplished support leader with expertise in developing, expanding, and managing a Global customer support division with world-class delivery operations. Experienced with many support models including call-centered, tiered, web-based, knowledge-centered, and omnichannel to name a few. A highly innovative and dedicated leader, capable of taking calculated risks to improve efficiency and customer satisfaction. A dynamic, people-oriented manager with ability to resolve problems and manage change that accompanies substantial growth. Leads with passion for innovation, quality, delivering tangible goals, financial results, and value to customers.CORE COMPETENCIES:Global Support Strategy & ExecutionDelivering Quality & Service – Focus on customer satisfaction and loyaltyProcess Redesign & Change ManagementKnowledge Management & AutomationProductivity & Efficiency