Robin Wickli Email & Phone Number

Zürich, Zh, Ch

Zurich, Switzerland

SIX Financial Information understands that the quality of the experiences we deliver to our users across every touch point, platform or service is key to helping us realise our ambition of becoming a global leading financial information provider. The SIX Customer Experience & Design team integrates, promotes and scales customer focused design into the SIX method of working and thinking in the SIX business units. We have a genuine passion for conceptual design, CX, UX & UR. We love to challenge the status quo and customer experience in the financial markets.My role involves• Managing and growing the Customer Experience & Design team• Engaging with all stakeholders to evaluate, support and implement their CX, UX, UR, UI & information design needs• Developing and improving business models and digital workflow• Design, build, manage and promote a CX & UX framework spanning all of SIX FI functions• Promoting and developing design & innovation process and thinking within SIX FI • Conducting qualitative CX & UX research and communicating insights• Mapping and defining customer journeys and touchpoints

Zürich Area, Switzerland

Chief Digital Officer (CDO) at info4c AG a boutique information company that provides curated and focused intelligence from built for purpose databases for legal requirements and compliance. Amongst other digital initiatives, my team and I explored the digital future trends in compliance information technology. info4c is international and they are globally active. They were founded in 2002 and are based in Zürich, Switzerland. info4c is completely independent,owner managed and driven.Responsibilities- Leading, developing, driving, managing & optimising the following:• Corporate digital strategy & digital road map• Innovation & the adoption of new digital technologies across all business sectors and departments• Thought leader on Design Thinking, Agile & Lean• Customer journeys, digital workflow, digital factory & digital assets• IT team, IT resources & priorities• Corporate communication strategy, branding & story telling across all touchpoints, channels & events• Sounding board and subject matter expert for the CEO & President of the Board for business & digital strategy, IT and corporate development

Zurich, Switzerland

Listen. Understand. Think. Craft. Inspire. making sense – since 2001From 2001-2019 Elixir was a dynamic collective of experienced designers, developers and strategic digital thinkers. We concentrated on crafting digital media and designing information that makes sense. Elixir specialised in separating your signal from the noise. We were at the crux between business (viability), technology (feasibility) and design (desirability). It is our foundation.We built unique user focused digital experiences. Elixir directed, drove and managed over 150 projects resulting in successfully implemented portals, platforms, e-commerce solutions and web-based tools & applications. We often redefined the communication strategy and corporate identity in the process. Our clients were a diverse mix of start-up, national and international companies.Elixir has evolved into a digital advisory that thinks big picture. We currently focus on the fields of digital & innovation strategies/sprints/initiatives, digital transformation, digital road maps and digital product development.ResponsibilitiesLead, develop, drive, optimise & manage >>Internal - Managing Partner• Business strategy & development• Marketing/Sales• Key account management & CRM• Finance & controlling• HR & talent acquisitionExternal - Lead Digital & Creative DirectorStrategic Digital Consulting • Digital & innovation strategy• Digital transformation/Digital road maps• Design Thinking• Lean Start Up• Communication strategy (incl. social media)• Corporate identity & branding• Business, product & service designDigital Initiative, Factory & Assets• Project Management• Design & innovation sprints• Agile & Scrum• Problem framing• B2B & B2C platforms, e-commerce, applications, tools & interfaces• CX/UX• Customer journeys & story telling• Digital workflows & touchpoints• Social media engagement & content• Presentations, documentation & Information graphics

Zurich

Travis AG (renamed from Mesys AG) were a leading and rapidly growing business consulting firm in Zurich specialising in Strategy and Business Plans, Strategic Market Analysis and Turnaround Management. Responsibilities• Management, training and recruiting of 8-12 communication and IT specialists• Management, planning and coordination of all Information Center projects• Linch pin between executive management, consultants, administration and Information Center• Information design, development and production of all consultant presentations, documentation and work shop material• Design, development and maintenance of corporate website• Design, development and maintenance of corporate identity• Analysis, design, development and maintenance of all data and information graphics• Concept, design, development and maintenance of methodology & information graphic knowledge base• German to English translation of all presentations, data and communication material• 1st & 2nd Level IT support for all employees• Design, installation & maintenance of IT network

Wirtschaftsinformatik, Anglistik, Politologie, Publizistik

Bwl, Recht

Abitur