Robin Williams Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

My role involves using my market knowledge to determine the best property pricing, providing client support and guidance throughout the buying or selling process. An important part of the service is offer is, providing post-transactional assistance to ensure client satisfaction. By combining market analysis, client representation, and ongoing support, I ensure successful transactions and establish lasting relationships with my clients.

Cape Town, Western Cape, South Africa

• Overseeing the Recovery Assistant team which consists of 3 people• Ensuring that proper protocols are followed for day to day interactions with clients.• Communicating issues that arise with the Recovery Assistant team.• Checking that administration is in accordance with the rules and policies.• Conducting community group sessions• Capturing of client behaviours and characteristics after each shift (handover)• Conducting and supervising community shopping and excursions• Ensuring an atmosphere of Recovery within the facility• Monitoring and Managing client communication and conflicts• Ensuring that clients are fulfilling their therapeutic duties• Ensuring that client tasks are completed as per clients counselling sessions• Inspecting and capturing maintenance issues• Ensuring that clients are complying with facility rules• Facilitating lectures and workshops• Holding and containing all client interactions to ensure a safe space for clients with a recovery orientated atmosphere.

Cape Town, Western Cape, South Africa

• Co-ordinating daily hygiene services for the hygiene team.• Capturing of daily services rendered.• Preparation of services rendered for invoicing.• Co-ordinating hygiene team routes for efficient service delivery.• Extensive administration duties and filing.• Creating purchase orders for purchasing of monthly, once off and adhoc orders .• Acceptance and checking of all stock delivered.• Creating quotes for new contracts and quote requests. • Following up on outstanding invoices.• Sourcing of hygiene equipment units required for new and existing clients. • Selling of hygiene equipment units and consumables.• Managing of daily stock issued and returned. • Monthly stock take on all hygiene stock.

Cape Town, Western Cape, South Africa

• Maintain content, checking profiles, accounts and other data; performing any necessary correction to ensure quality and consistency, including: updating, adding, editing, moderating, deleting, moving, merging, and escalating;• Make and listen to telephone calls for data confirmation and verification with suppliers and users;• Maintain confidentiality and demonstrate a thorough understanding of our consumer’s needs and expectations;• Understanding of targets set and managing your own performance on a daily basis on project oriented tasks.• Listening to recorded phone calls • Rating the quality of calls and providing feedback • Capturing data and providing reports

Cape Town, Western Cape, South Africa

Quality Controller Duties• Proactively managing Co-Contractor to ensure service level agreements are met according the standards as set by the Department of Health• Implementing schedules and inspecting work performed by Co-Contractor/Service Provider• Liaising with the client regularly via email or in person to provide feedback on service requests• Planning of routine Site inspections with the client, relevant teams and/or Co-Contractor management staff• Verifying Scope of Work and quality requirements according to Service Level Agreements.• Verify product identification and traceability requirements as per company procedures.• Conducting Quality control inspections in accordance with company policies, procedures, maintenance work orders and inspection requirements amongst the various Departments.• Compilation and review of quality control packages or reports• Customer liaison and booking inspections when required• Conduct Internal & Contractor audits & identify improvement processes where required.• Development of Inspection plans relative to the Hard & Soft Services• Assist with product & process failure investigations and monitoring of Service Provider and Maintenance personnel performance• Audit Maintenance tasks and work orders for overall activity completionMarch 2014 - September 2015• Quality Controller for Grounds and Gardens Maintenance Services rendered to Department of Health March 2014 - September 2015• Quality Controller for Waste Management Services rendered to Department of Health January 2013 – March 2014• Quality Controller for Pest Control Service rendered to Department of HealthMarch 2012 – January 2013• Quality Controller for Catering Service rendered to Department of Health