Robin Wright Email & Phone Number

North Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

- Collaborate with cross-functional teams to provide guidance on diverse human resources topics, including employee relations, labour relations, recruitment, interpretation of the collective agreement, HR policies, federal and provincial regulations.- Oversee a dynamic HR team, with a focus on coaching to enhance individual and team performance in core HR functions- Foster a positive work culture by co Chairing the Diversity, Equity, and Inclusion, and actively participating in the Recognition Committee, and Social Committees, emphasizing employee engagement and inclusivity. - Maintains confidentiality and trust as a key point of contact, offering support and guidance to both employees and managers with discretion and integrity

Burnaby, British Columbia, Canada

Proactively oversaw disability cases, coordinating leave files and collaborating with multidisciplinary teams to create successful return-to-work plansProvided comprehensive support in Occupational Health and Safety, serving as OHS Committee Secretary and proficiently reviewing and submitting incident reports within WCB timelinesAdministered impactful benefits strategies, leading to heightened satisfaction and positive HR relationshipsCoordinated employee training programs, enhancing staff attendance and minimizing class cancellations.Streamlined HR processes through digitalization, resulting in substantial reductions in on-boarding timelines and administrative workload

Sea To Sky Corridor And Fraser Valley

• Inspect and assess 15 Provincial Park locations to achieve efficient work flows and meet BC Parks standards• Lead the successful implementation of a new Quality Control Plan (2016-17)• Established Quality Control Plan goals and implemented reporting tools to measure baseline and future quality metrics• Designed and facilitated training sessions for up to 50-80 employees per season• Collaborate with Senior Managers on annual labour budgets and staffing level adjustments• Collaborate with Senior Managers on equipment and vehicle purchasing plans• Create and use digital inspection templates, resulting in reporting improvements and significant reductions in paper forms and data entry• Manage annual planning and entry of all park opening, closing and reservable dates

Human Resources• Assist with recruiting over 100 seasonal staff, annually including screening, scheduling interviews and reference checks• Edit, update and write jobs descriptions• Write, update and implement company policies and procedures, including IT security guidelines, residence agreements, and wage scale guidelines• Designed and facilitated training sessions for up to 50-80 employees per season• Created Managers toolkit for successful interviewing, hiring, and on-boarding resulting in stronger hiring decisions• Conduct and assess the annual employee survey and make recommendations based on results• Implemented a Sea to Sky Stars employee recognition program• Arrange the annual employee perks program, consisting of 6-12 discounts and perks with local vendorsAdministration• Assisted with editing, formatting and coordinating the completion of a request for proposal, resulting in the award of another 10 year contract• Conducted vehicle insurance renewals for a fleet of over 80 vehicles• Managed all IT service accounts including seasonal shut downs and start ups at multiple locations and a mobility account with over 30 subscribersMarketing• Managed the successful migration/integration of our booking processes for two luxury cabins onto booking.com• Conducted annual reviews of occupancy rates and managed pricing changes and marketing strategy resulting in occupancy increases of 18% in one year• Wrote the monthly employee and public newsletter for Sea to Sky Parks• Coordinated the annual updates and printing of approximately 10,000 park brochures for eight different park locations • Coordinated and hosted all aspects of our annual Parks Day Celebration event, including sports activities, 3--5 vendors, and visits from over 200 attendees, BC Parks Staff, and the Minister of Environment (2013-2016)• Managed Sea to Sky Parks web presence including Facebook, Instagram, a major webpage revamp and regular updates

North Vancouver

• Assist in the preparation of promotional material and conduct outbound phone and email sales campaigns targeting many different community groups.• Monitor and manage group sales email and phone, respond promptly and professionally to all client requests• Complete group reservation forms, confirmations, invoices and follow ups to ensure a positive resort experience• Communicate effectively with all mountain wide departments to accommodate large group visits• Greet groups, check in groups, conduct facility tours and other tasks as required

Burnaby

• Answered billing, technical and product related questions • Resolved customer issues through superior listening, problem solving, and negotiating skills.• Seven time winner of a leading star award, awards the top 10% in the business unit in sales, quality, call times, and living the company values• Member of the At Home Agent program from 2008 - 2011• Awarded most creative advertising campaign idea for the at home mileage and emissions tracking program

Bachelor'S Degree, Business Administration And Strategic Human Resource Management

Sales, Distribution, And Marketing Operations, General

Study Abroad Semester