Managed day-to-day office operations, ensuring smooth functioning.Develop and implement an efficient documentation and filing system.Oversaw proper Examination Operations on online software.Manages and improves customer service operations.Handles customer inquiries, complaints, and requests and also identifies opportunities to improve processes and customer satisfaction.Maintaining exam security, and addressing any issues that could compromise exam integrity.Ensure assessment credibility, assist with technical issues.Maintaining monthly master data of test takers who took the IELTS test.Keeping records in Excel format of IELTS Examiner payments receipts.Dispatching post IELTS test materials and documents to head office weekly and monthly basis.

Led a team of 8 members as a team leader in providing exceptional customer service through inbound calls and email chat support.Managed customer queries effectively to ensure satisfaction and resolve issues promptly.Implemented strategies to streamline communication processes and enhance overall customer experience.

• Managed candidate databases and coordinated interviews to support recruitment efforts.• Collaborated with hiring managers to develop effective recruitment strategies.• Assisted with onboarding utilizing ATS knowledge and organizational skills.