• Operations Analysis and Reporting: Proficiency in the CRM / ERP system, SQL, and MS Excel, Pivot Table, Data Sort & Filter, Formulas and Functions (VLOOKUP, MATCH, INDEX), Conditional Formatting, Graphs, and Chart in the operational analysis report. Familiar with programming languages: R, Python, and SQL.• Administrative Assistance and Operations Support: Excellent in MS Office (Word, PowerPoint, MS Project/Visio, Outlook), Excel (predictive analysis, demand forecasting, budgeting planning, etc.). • Multitasking Skills and Time Management: Ability to multitask and handle changing priorities in a fast-paced environment, highly organized to deliver customer service and administration professionally.• Interpersonal and Communication Skills: Familiar with client relationship maintenance and engagement; excellent interpersonal skills. Highly self-driven motivation in continuous improvement, teamwork, and detail-oriented.