Robin Yang Email & Phone Number

• Developed and deployed data reports, presentations, and preparing documentation for the Operations, Marketing & Sales team using Excel, PowerPoint, and Enterprise Resources Planning (ERP) systems.• Provided Administrative support to multiple teams (answered and directed business phone calls, managed Outlook calendars, scheduled meetings), monitored business records and databases using MS Office and ERP system.• Monitored client database from the ERP system in collaboration with the Sales & Operations team, ensured the accuracy of client information and client relationship management activities. • Facilitated weekly and monthly team meetings and client meetings, maintained effective internal communications and team alignment, provided technical and administrative support for cross-team operations daily.

• Performed office support and administration duties including timekeeping, meeting set up and coordination with internal team and clients, meeting materials preparation, meeting minutes documentation to support Operations team.• Monitored and updated the advancement of testing services events, collected feedback from clients, documented and reported to the department supervisor using Outlook, Excel, and PowerPoint. • Translated documents and emails to deliver culturally appropriate context, assisted with the preparation of presentations to promote and attract more business using PowerPoint.• Communicated and maintained relationships with clients, provided testing events information, collected contact information, performed data entry to the CRM system of the company, maintained data accuracy and integrity. • Supporting back-office teams with reporting needs, which can include providing custom queries to facilitate special activities, as well as data integrity as needed.