Robin Young Email & Phone Number

- Lead focused on large and strategic financial customers ensuring successful outcomes with Advanced Services SVS Testing Services.- Maintained multiple customer facing project schedules and internal work load of engineering resources to plan with financial, resourcing, and material requirements. - Partnered closely with account team, customer, business units, and advocacy teams in management of complex testing requests, plans, escalations providing customer with successful solution- Prepared customer and internal presentations- Provided innovative business scenarios driving new revenue

- Lead PM managing team consisting of test engineers, sales engineers, product specialist engineers, and 3rd party implementation team. Team was responsible for developing, testing, and deployment of a replacement telephony system across 1000+ sites in the US supporting 19k users. - Deal netted Cisco $20M in network, telephony, and service sales. Due to the success, campus telephony netted approximately an additional $40M in service sales and $60M in network product. - Responsible for multiple executive presentations, customer demos, weekly internal/external status, daily deployment status, problem management/escalations/resolution, and process development/governance/training.

Nyc/Nj

- Systems Engineer primarily focused on Merrill Lynch. Other accounts included Bloomberg, Chase, Ernst & Young and numerous others- Provided 3rd level support of technical issues associated with large branch office roll-out. - Participated in customer engineering and change management meetings providing status on all outstanding issues associated with Cisco. - Developed customer test plans and provided support for new product certifications. - Assisted with evaluation and performed recommendations of software upgrades, which limited exposure to bugs and production issues. - Responsibilities included delivery of product certification program, branch roll-out project, new sales opportunity, engineering design/plans, and presentations.

- Engineering, Planning, Lifecycle Management, Integration, Operations, Performance Management, Implementation, Vendor Management- Strategic Projects Lead Engineer - Plan, implementation and support of North America Branches where sites were relocated, redesigned or new office openings (Mexico City & Toronto)- Held temporary assignement in Japan supporting data center/end user relocation and planning.

Nyc

- Operations Engineer, process development, lead interface to development team

- Responsibilities included support of system security, management of files, maintaining disks, and system performance. - Supported system and hardware upgrades, installation of modems, and troubleshooting of end user equipment.