Data Analyst partnered with Google Cloud, Global Server Operations:- Develop Business Intelligence tools and dashboards using Looker Studio, Big Query, Appscript, and PLX- Deliver meaningful trends, insights, and detailed analyses to multiple stakeholders- Produce ad hoc requests, queries, custom tools, webapps and dashboards according to business requirements- Building data sets with the Customer’s products and tools with technical experience- SLA/KPI monitoring across workstreams, site types & 3PL providers- Regularly measure and report SLA performance and quality metrics to customers.- Created SQL training program to upskill project managers

Partnered with Global Logistics Operations • Consistently exceeded expectations by identifying needs and leading the next steps• Worked closely with Google program managers as a data/analytics consultant, researching tech environments, collaborating with subject matter experts, and creating solutionsGlobal Logistics Dashboard• Created SQL logic and visualizations for Global Dashboard ,which led to greatly decreased cycle time and money saved.• Skills used: BigQuery, SQL, Research, Project Management, Data StudioGlobal Logistics, Program Movement Delays• Analyzed Program tickets and Identified key factors for delays. This analysis was presented to Program leadership and rolled into a program improvement plan; I was an assigned subject matter expert.• Skills used: Analysis, SQL, Research, Presentation, Slides, CollaborationGlobal Logistics, Unified Tracking and Dashboard• Transformed fragmented reporting into a unified tracking dashboard using SQL and data visualizations, this enabled the program to improve visibility and accurately track KPIs.• Identified easy win to reduce cycle time by creating and automating reports and emails using javascript and SQL in appscript – this paired with the dashboard helped lower overall cycle times.• Skills used: BigQuery, SQL, Google Apps Script, JavaScript, Research

• Ensured smooth implementation of events by aligning the priorities of managers from diverse departments and provided regular status updates to prevent surprises.• Supported executive decision making by providing timely and accurate reporting on budget and financials, contracts, and program status

• Configured and maintained networking devices• Documented network architecture• Troubleshoot system hardware and network

• Analyzed program • Created and deployed survey• Prepared report with a plan of action