Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments. Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency. Document all accounts accurately, clearly, and concisely noting the reason for hardship. Consistently performing on a variety of tasks including meeting and exceeding individual, and team monthly goals as well as maintaining compliance regarding industry standards, legal standards, and client specifications. Excellent accountability for compliance chains, follow up and a sense of urgency for numerous clients’ needs and manage large workload effectively.Demonstrate commitment to serving customer needs with the ability to problem solve or escalate special circumstance efficiently and with insight.Respond to customer inquiries via telephone, within an established time frame.

Assisted the Business Managers in fulfilling responsibilities for client proprietary sales planners and tracking systems. Update specific client reports such as distribution tracking, pricing reports, new item tracking, and special business initiative tracking. Assisted in preparing post promotion analysis for specific manufacturer. Assisted the Business Manager in managing billing and accounts receivables. Assisted in processing escalated claims, assesses the reason for the escalation, and provides resolution in priority order as directed by the Supervisor. Uses systems, reports, and Standard Operating Procedures to work assigned claim steps and gather supporting claims information. Made the final decision on claims validity for escalated claims. Proactively managed client and customer target dates to ensure claims were processed in a timely manner. Communicated with clients and customers on a regular basis and provided value add solutions.Assisted the Business Manager in managing Customer Service and Claims. Assisted in the implementation of the Event Scheduler technology to generate customer contracts.

Sold retail products, goods and services to buyers and decision makers in retail stores. Responsible for collaborating with buyers to find out what they wanted, creating solutions, and ensuring a smooth sales process. Responsible to call on all decision-makers to sell business plans, programs and concepts that improved long-term business results, achieving competitively superior in-store presence in assigned stores.Responsibility for demonstrating products and showing store staff how to maximize their features by explaining different customizable features. Submitted orders by referring to price lists and product literature and kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Responsible for monitoring competition of sale, by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. Responsible for rotating stock, cleaning and stocking displays and price merchandising as appropriate and checked date codes, ensuring adherence to approved plan-o-gram.Recommended changes to management on products, service, and policy by evaluating results and competitive developments. Responsible for resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management about issues. Worked with stores on all special projects such as demos, trade events, remodels, and new store openings.Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Responsible for contribution to team effort by accomplishing related results as needed.Manage the timely execution of all sales programs and initiatives to ensure maximum sales and profitability for the retailer.