-Built and maintained client relations for all 10 Family Insight locations.-Established client support practices-Delivered results while working in a highly independent and fast-paced environment.-Ensured proper implementation of business growth strategies-Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs-Collected data to clearly understand the needs of the clients-Discussed points related to client satisfaction with the higher officials-Trained new employees in relation to client/customer success-Took client feedback and conducted data analysis to better understand clients needs.-Handled all client success calls from mangers and clients throughout all 10 practice locations.-Reconciled over 1,000 client accounts-Worked directly with stakeholders and upper management to maintain successful customer success

-Maintained good rapport and relation with patients seen at HCA hospitals-Patient advocate-Submitted nurse audits to ensure accuracy of patient hospital visits-Managed patient complaints and feedback-Worked closely with hospitals, insurances, and attorneys to drive retention, accuracy, and satisfaction of patients.

-Facilitated information to new employees to meet customer needs.-Actively and consistently supported efforts to simplify and enhance customer experience-Effectively presented and discussed Spectrum products and services-Prepared and analyzed quality reports for Supervisors. Identified trends and areas for improvement and provide input to quality area and managers to enhance training or create action plans to address issues