Robin Abitz Email & Phone Number

Walnut Creek

San Francisco Bay Area

Walnut Creek

Managed and analyzed individual loan file submissions with lenders to achieve the best possible solutions with the goal of avoiding foreclosure for the homeowner while minimizing or eliminating claim payments for the company.• Utilized complex problem-solving and time-management skills to achieve the best outcome for the homeowners, lenders and the company• Authored and implemented new workflow procedures which enhanced efficiencies and resulted in greatly reduced file submission turn time of 24 hours (down from 72 hours)• Developed and implemented policies and procedures with new outsourcing vendor which improves department productivity; Manage relationship and workflow with vendor on a daily basis• Trained and mentored new department employees on policies and procedures

Remote

Developed and delivered skills-based training in both classroom and e-learning settings for new and existing mortgage professionals which increased knowledge and improved overall job performance.• Authored and maintained training materials related to funding processes; incorporate company guideline changes in association with investors or regulatory compliance• Travelled up to twice per month throughout the U.S. to deliver on-site classroom training and certification testing• Collaborated with branch offices to analyze special training needs; created small “job aid” training programs to enhance performance.• Updated existing instructor-lead and e-learning lessons to comply to company, state and federal regulations which lead to a reduction of critical errors by 3% • Developed and maintained certification testing and protocol by performing needs analysis in cooperation with investors and corporate regulatory departments • Conducted and lead multi-day certification classes for new and existing employees; 90% of class attendees passed certification testing• Maintained an overall 4.95 out of 5.00 on training evaluations completed by classroom participants

Walnut Creek

Managed the funding department through improving and maintaining relationships between team members, upper management and outside vendors which played a key role in regularly exceeding revenue goals.• Managed pipeline of loans and funded on average more than 10 loans daily before set cut-off time with accuracy and diligence with use of exceptional time management and prioritization skills • Created and implemented policies and procedures which improved communications and increased productivity