• Oversee operations and teams strategically to drive productivity, profitability, and customer satisfaction.• Generated £3.2M in annual revenues by coordinating with sales and repair service teams, whilst negotiating with new clients. • Trained and supervised a team of 30 direct reports, and managed productivity to maximise revenue gains. • Increased revenues by £2.4M after innovating and implementing new repair service initiatives, offering a new sales route to our client’s base.• Creating coaching plans for new and seasoned employees and tracked data to ensure alignment with KPIs.• Launched a mentorship program, authored a performance play for colleague, and helped 9 colleagues to gain promotion.• Developed and implemented daily operations plans such as lead generation, employee assignments and promotional strategies.• Maintained 100% of equipment at operational readiness annually. Partnered with vendors and suppliers to effectively manage and budget for over 1000 products each week. Increased profit margin by 64% by successfully negotiating the development of repair colleagues.• Maximised profitability by 50% by introducing continuous improved methods, utilising waste removal under a lean sigma approach.• Boosted team performance with enhanced employee evaluation processes.• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

• Coordinate tasks according to priorities and plans.• Produce schedules and monitor attendance of crew.• Allocate general and daily responsibilities.• Supervise and train workers and tradespeople.• Ensure manpower and resources are adequate.• Guarantee all safety precautions and quality standards are met.• Supervise the use of machinery and equipment• Monitor expenditure and ensure it remains within budget• Resolve problems when they arise• Report on progress to managers, engineers etc.