Robin Ballard Email & Phone Number

Richmond, Virginia

 Perform a variety of accounting tasks in accordance with standard operating procedures including but not limited to general Accounts Receivable functions. Process and apply individual and corporate customer payments to accounts including wire payments, credit card, ACH and lockbox deposits.  Responsible for the respective reconciling up to 6 account weekly; Amazon, Dick’s Sporting Goods and Worldwide Golf. Investigate customer claims for short shipments, damages, and credits… Show more  Perform a variety of accounting tasks in accordance with standard operating procedures including but not limited to general Accounts Receivable functions. Process and apply individual and corporate customer payments to accounts including wire payments, credit card, ACH and lockbox deposits.  Responsible for the respective reconciling up to 6 account weekly; Amazon, Dick’s Sporting Goods and Worldwide Golf. Investigate customer claims for short shipments, damages, and credits due to account.  Perform weekly collection calls to customers in arrears and reconcile end of month reporting of accounts.  Update OneSource with customers’ tax resale number to ensure proper billing and correct and credit sales tax billed in error.  Work closely with the IT department on process improvements, feedback on process updates. Five years’ experience with NetSuite. Show less

Richmond, Virginia

Richmond, Virginia Area

 Prepared monthly and quarterly allowance payments for over 1,000 allowance customers. Responsible for running detailed billing reports for customers to ensure correct allowance payment. Ensured that new allowances and current allowance customer were properly loaded in database as well as AIMS/Oracle.  Worked closely with Pricing and Sales Department in the creation and wording to ensure allowance section was clear and concise in the contract.

• Audited payment differences daily for over 20 Marketing National Accounts to ensure proper billing, payment, and credit application to customer accounts.• Researched and resolved issues stemming from billing, rating, and overall system errors.• Communicated with leadership team, pricing specialists and rating personnel to ensure contract pricing was applied correctly to invoices. • Responsible for collecting over $1 million of monthly revenue. • Researched and resolved… Show more • Audited payment differences daily for over 20 Marketing National Accounts to ensure proper billing, payment, and credit application to customer accounts.• Researched and resolved issues stemming from billing, rating, and overall system errors.• Communicated with leadership team, pricing specialists and rating personnel to ensure contract pricing was applied correctly to invoices. • Responsible for collecting over $1 million of monthly revenue. • Researched and resolved customer and paying agent disputes and determined if additional accessorial charges were valid and authorized by customer. Show less

• Approved weekly invoices for payments and audit of for manufacturing process department.• Authorized payments of invoices up to $5k without requiring additional authorization.• Determined validity of accessorial charges in addition to reviewing carrier statements and accrual aging. • Identified and assisted in resolving issues between carriers and the transportation department.• Coded SAP invoices at a rate of 200 per week and performed research and entry for two west coast… Show more • Approved weekly invoices for payments and audit of for manufacturing process department.• Authorized payments of invoices up to $5k without requiring additional authorization.• Determined validity of accessorial charges in addition to reviewing carrier statements and accrual aging. • Identified and assisted in resolving issues between carriers and the transportation department.• Coded SAP invoices at a rate of 200 per week and performed research and entry for two west coast locations. Show less

• Conducted research and provided responses to consumer complaints resulting from damaged or undelivered merchandise. • Function as the primary point of contact for inquiries regarding inventory status from consumers.• Filed claims with transportation companies for reimbursement due to undelivered and damaged merchandise. Maintained a weekly spreadsheet of all claims for follow up on status.

• Managed the financial accounts for both private and government customers, as well as domestic and international. • Collected on accounts with past due balances.• Produced timely and accurate monthly reporting statements for end of the month mailing.• Reconciled bank statement monthly.• Responded to sale quotes and catalog requests and provided administrative support by typing letters and memos, mailings, and incoming phone calls.

• Supervised task and activities of 25 operations personnel to ensure company standards, policies and programs are implemented properly throughout the entire location.• Responsible for opening and closing the facility and well as maintenance to the internal and external of the building.• Supervised the 10 processing center associates to ensure merchandise was properly processed into the store inventory. • Assisted in training on operation, policies, and procedures to current… Show more • Supervised task and activities of 25 operations personnel to ensure company standards, policies and programs are implemented properly throughout the entire location.• Responsible for opening and closing the facility and well as maintenance to the internal and external of the building.• Supervised the 10 processing center associates to ensure merchandise was properly processed into the store inventory. • Assisted in training on operation, policies, and procedures to current employee as well as new hires.• Handled and resolved customer inquiries and complaints daily. Show less