Robin Ballard Email & Phone Number

Richmond, Virginia

 Perform a variety of accounting tasks in accordance with standard operating procedures including but not limited to general Accounts Receivable functions. Process and apply individual and corporate customer payments to accounts including wire payments, credit card, ACH and lockbox deposits.  Responsible for the respective reconciling up to 6 account.

Richmond, Virginia

Richmond, Virginia Area

 Prepared monthly and quarterly allowance payments for over 1,000 allowance customers. Responsible for running detailed billing reports for customers to ensure correct allowance payment. Ensured that new allowances and current allowance customer were properly loaded in database as well as AIMS/Oracle.  Worked closely with Pricing and Sales Department.

• Audited payment differences daily for over 20 Marketing National Accounts to ensure proper billing, payment, and credit application to customer accounts.
• Researched and resolved issues stemming from billing, rating, and overall system errors.
• Communicated with leadership team, pricing specialists and rating personnel to ensure contract pricing was applied correctly to invoices.
• Responsible for collecting over $1 million of monthly revenue.
• Researched and resolved… Show more
• Researched and resolved customer and paying agent disputes and determined if additional accessorial charges were valid and authorized by customer. Show less

• Approved weekly invoices for payments and audit of for manufacturing process department.
• Authorized payments of invoices up to $5k without requiring additional authorization.
• Determined validity of accessorial charges in addition to reviewing carrier statements and accrual aging.
• Identified and assisted in resolving issues between carriers and the transportation department.
• Coded SAP invoices at a rate of 200 per week and performed research and entry for two west coast… Show more
• Coded SAP invoices at a rate of 200 per week and performed research and entry for two west coast locations. Show less

• Conducted research and provided responses to consumer complaints resulting from damaged or undelivered merchandise.
• Function as the primary point of contact for inquiries regarding inventory status from consumers.
• Filed claims with transportation companies for reimbursement due to undelivered and damaged merchandise. Maintained a weekly spreadsheet of all claims for follow up on status.

• Managed the financial accounts for both private and government customers, as well as domestic and international.
• Collected on accounts with past due balances.
• Produced timely and accurate monthly reporting statements for end of the month mailing.
• Reconciled bank statement monthly.
• Responded to sale quotes and catalog requests and provided administrative support by typing letters and memos, mailings, and incoming phone calls.

• Supervised task and activities of 25 operations personnel to ensure company standards, policies and programs are implemented properly throughout the entire location.
• Responsible for opening and closing the facility and well as maintenance to the internal and external of the building.
• Supervised the 10 processing center associates to ensure merchandise was properly processed into the store inventory.
• Assisted in training on operation, policies, and procedures to current… Show more
• Assisted in training on operation, policies, and procedures to current employee as well as new hires.
• Handled and resolved customer inquiries and complaints daily. Show less