Robin Bender Email & Phone Number

Kenilworth, Nj

Hired by this audio-visual integration company to plan, coordinate, and manage the implementation of digital signage projects. Perform end-to-end project management from initial sale and requirements analysis through project planning and final implementation. Coordinate and delegate assignments for multiple teams to ensure that projects are delivered on time and within budget. Manage client communication, documentation, quality control, and on-site installation.

Planned and executed large-scale initiatives across multiple business lines: Legal, Risk Management, Facility Management, and IT Management. Performed all facets of the project management lifecycle. Analyzed business requirements, developed project plans, milestones, and specifications. Acted as a liaison between business stakeholders, vendors and technical teams. Provided leadership to Developers, QA Specialists, and Business Analysts. Consistently delivered projects on time and within budget.

Promoted to spearhead the development of a 24/7 customer service center to support10,000+ employees globally. Developed processes and staffed the department to replace an outsourced customer service operation with a poor performance record and low customer satisfaction scores. Formed professional customer service and technical support representative teams in domestic and international locations.

Managed and maintained video, audio, and web conferencing services as well as voicemail and wireless related applications. Purchased, installed, and coordinated video conferenceequipment. Introduced wireless devices such as interactive pagers and Blackberry devices to customers. Developed purchasing process and user training guide. Liaised with wireless vendors and the internal support groups regarding software and hardware changes.

Provided technical and customer support services to Merrill Lynch employees for telecommunications services.