Robin Benishek Email & Phone Number

Gaithersburg, Maryland, United States

United States

Move Management

Bethesda, Maryland, United States

Agent licensed to sell insurance through New York Life Insurance Company

Bethesda, Maryland

Sterling, Va

Sterling, Va

Chantilly, Va

Oversee operations for Patient Service Centers, Phlebotomists, Couriers and Warehouse Work as a team with Sales/Service and Operations to accommodate customer requestsWorks with HR on complex issues to assist supervisorsPrepare and monitor monthly QA metrics for supervisory groupInterview, hire, train, and provide performance evaluations for supervisory group

Rockville, Maryland

Oversee day-to-day operation of the Program team relative to services, productivity and coverage.Responsible for assuring that contractual requirements are met.Direct team’s activities in maintaining established performance standards; ensure all program guidelines are followed and met with regards to patient, physician and client contact, follow-up and reporting. Create and or modify departmental SOP’s to improve productivity and communicate effectively to all parties involved.Evaluate workload capacity of staff to determine FTE requirements and makes recommendations to executive management; update staffing matrix as needed.Work with IT to develop program-specific elements for use in proprietary, customized database. Take an active role in communicating the implementation plan for all new initiatives to all targeted audiences.Create training materials for Program team members.Provide training and education to all Program team members and other departmental staff as needed or at least semi-annually to maintain a consistent level of understanding regarding the program requirements. Conduct staff meetings as needed.Counsel team members on performance issues; follow up with timely and appropriate documentation.

Centreville, Va

Responsible for effective initial set up of programs according to client specifications.Develop project guidelines and SOPsEnsure that all SOPs and process flows are being followedManage assigned program staff toward delivery of service to clientManage day-to-day program deliverables in a timely and efficient mannerResponsible for day to day tactical communications with client.Manage client expectationsPrepare and provide activity reports for the client Conduct performance reviewsUnderstand reimbursement and patient assistance strategy and program design for pharmaceutical products.

Responsible for the day to day activities of a $20,000,000/year branch operations of a clinical laboratory