Robin Botts Email & Phone Number

Smyrna, Ga, Us

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

Responsible for reviewing and adjudicating more complex dental claims based on company and industry guidelines using MetaVance Benefit Administration Software Utilize analytical and proofing skills to insure claims are error freeCalled upon to work special projects

Alpharetta, Georgia, United States

Atlanta, Georgia, United States

Responsible for the performance of any/all functions involved in the quality assurance and test execution for new and existing applications and interfaces. Using testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for applications. Determine integrated testing solutions that include cross dependencies between organizations and programs, develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability and security needs. Responsibilities included E2E testing which encompasses the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service. Also required knowledge of the Network for integrated IT / Network tests to ensure services function, are properly billed, and issues can be resolved/managed.

Atlanta

Monitor, Analyze,and Troubleshoot AT&T Cloud Services. Tier 1 Fault MangagementWorked independently as well as collectively with a team of professionals to maintain the AT&T Network Services.

Communications Technician-Low Speed Data Center-Provisioning (2009-2013)Perform testing on T1 circuits from AT&T switches through to customer’s locations to contribute to successful turn up of domestic circuits for companies nationwide. Provide Customer Service across Departments, Dispatch AT&T and LEC (Access Providers) for onsite repair. Read engineering documents, advised internal groups on technical issues, and escalated service requests for priority resolution. Researched circuits in databases, and Used testing systems test circuits remotely. Consistently called upon to work escalations/expedites by immediate, 2nd and 3rd level supervisors due to quick turn-around.Frequently working on Special Projects- ie, SEARS and STATE FARM during their corporate upgradesCommunications Technician – International Voice Maintenance (2007-2009) Trouble shooting to analyze, isolate, and repair telephone numbers in the US Domestic and International arena. Received calls, isolated troubles, created tickets and referred to the appropriate country for repair.Communications Technician –International Data Center-Maintenance (2001-2005)Received calls and isolated faults for international data circuits originating in the U.S. and terminating in other countries. Performed remote testing and created trouble tickets to refer to the appropriate country. Interfaced with internal and external technicians in Europe, Asia, and South America. Monitored troubles for MTTR (Mean Time to Repair)Communications Technician –Domestic Frame Relay Maintenance--(2000-2001) Promoted 2 levels from Reports Clerk into first Technical Support position in the analyzing, isolation and testing of Domestic US Frame Relay and Private Line customers nationwide experiencing service outages.Created trouble tickets in BMP and contacted LECs for both remote and onsite repair.