Robin Bouwhuis Email & Phone Number

Den Helder, North Holland, Netherlands

Den Helder, North Holland, Netherlands

Den Helder

Master Duik Instructeur

Amsterdam Area, Netherlands

Projects:Ministerie van Defensie, ICT Beheerder Geldmaat, Functioneel Beheerder Gemeente Heerhugowaard, Functioneel Beheerder Amstelring, Functioneel Beheerder Omring, Functioneel Beheerder Woonzorggroep Samen, Functioneel Beheerder

Amsterdam Area, Netherlands

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Als functioneel beheerder participeer ik in projecten voor het invoeren van nieuwe ICT-systemen, waaronder een personeelsinformatiesysteem, een roostersysteem en een cliëntregistratiesysteem. Vervolgens beheer ik een deel van de systemen door het gebruik te optimaliseren en met vernieuwing te voorzien in nieuwe functionaliteiten die nodig zijn. Tevens ben ik er mede verantwoordelijk voor dat dit gebeurt in overeenstemming met externe ontwikkelingen (waaronder maatschappelijke, politieke en technologische), de strategie van Woonzorggroep Samen en de ontwikkelingen bij de leverancier en draag mede bij aan het beleid hiervoor.AFAS Profit Management / supportAFAS Profit ImplementatieAFAS Insite ImplementatieNedap ONS AdministratieNedap ONS Planning Implementatie / AdministratieNedap ONS Elektronisch Cliënten DossierTraining voor diverse applicaties voor gebruikers tot Senior Management

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Systeem en AFAS Beheer

Schiphol, Netherlands

• Manage a variety of software packages including MS Office, Track-IT!, Worksite MP• Primary contact for roll out of new printers in the Amsterdam and Fort Lauderdale Offices• Test, Manage and Deploy new and updates for software packages• Responsible for supporting users of our HR Software package• Maintain strict procedures for Sarbanes Oxley compliance• Manage Network across multiple locations from remote location• Manage Citrix applications as well as users• Utilized ThinPrint, to gain seamless printing in Citrix• Responsible for setting up GPO’s for Office Suite of Products• Currently resourcing and upgrading all wireless services in Amsterdam office.• Monitor windows environment for anomalies and errors, reporting and escalation of issues• Assisted with deployment of Windows 7 to all users, in multiple locations worldwide• Utilize Active Directory to setup new Users, Groups, and Resources• Create and maintain documentation for users, and Administrators• Implemented a replacement for PDF software to replace Adobe products• Provided end users with Desktop Support, onsite, over the phone and over the web

Ijmuiden, Netherlands

• Placed at Service Desk UK TATA Steel in IJmuiden (formerly Hoogovens/Corus)• Provided English Technical Support for clients, when possible implemented First Time Fixes

Oakville, Ontario

• Engaged in consulting for their Help Desk Software

Mississauga, Ontario

• Managed VMware Clusters containing multiple Virtual Machines• Maintain Legacy Hardware / Systems on NT domain• Involved in migrating NT domain to Active Directory Domain (Server 2003)• Maintain servers on Mixed environment (NT / 2000 / 2003 / 2008)• Implemented a complete wireless solution for the office• Mentor junior members, and provide real examples as learning tools• Responsible for programming / maintaining corporate phone systems• Assisted Web Developers with HTML and some PHP / SQL coding• Created and maintained multiple web servers using both IIS and Apache• Maintained Exchange Server, maintenance and updates• Negotiate with Vendors and investigate new technologies• Provide users with Third Line Desktop Support, onsite, over the phone and using the web• Examine needs of users / groups to determine the best and most cost effective solutions• Setup Standardized images for a diverse range of computing devices• Manage Network across multiple locations from remote location• Manage VOIP, PBX and ACD Systems for Call Centre

Mississauga, Ontario

• Manage a team of Technical Support Engineers, and Administrators• Ensure customer satisfaction and diffuse dissatisfied customers• Hire new employees for the department• Created one week intense course for new hires• Ensure that department is an enjoyable yet productive place to work• Train new employees on hardware and software offered• Instruct new employees on networking protocols (TCP/IP, Net Beui, Net Bios, etc) • Give performance reviews, evaluations, and disciplinary action.• Troubleshoot issues of greatest difficulty• Provide support for document management system (Vault / Product Stream)• Oversee administrative tasks of the department• Moderate and Manage a Forum for Users and Internal Employees• Manage the Helpdesk ACD and phone systems• Responsible for maintaining and upgrading all PC’s in the department• Implemented a secure internal messaging system• Provide highest level of support for Autodesk Inventor, Vault and Product Stream• Still maintain all duties listed as Technical Support Engineer for Rand Worldwide

Mississauga, Ontario

• Provided Technical Support for Pro/Engineer Software• Specializing in Pro/NC, Mold, CMM, Verification, Operating System / Hardware • Maintain high level of customer satisfaction • Troubleshoot customers issues • Educate customers on alternative methods and solutions • Write Post Processor Scripts, for CNC machines• Create and Split 3D Molds.

• Programmed and operated a 4-axis wire EDM, • Programmed and operated two vertical milling machines• Produced detail drawings, created three dimensional models of parts • Operated a CMM (Coordinate Measuring Machine)

Bachelor Of Technology Management Program

Diploma, Mechanical Engineering Technology

Activities and Societies: Student Ambassadors, Resident Assistant (Floor Don), Peer Tutor.

General Arts And Sciences Certificate Program