Provided proactive, highly-effective support and project management for our partner institutions (K-12 and libraries) and delivered superior service that guaranteed customer satisfaction and retention, including account management, training/professional development, contract renewal, metric monitoring, implementation/start up, and coaching.

Provided content specific support, training, planning, and guidance in the implementation of Edgenuity’s blended and online learning programs primarily in LAUSD. Supported improvements in teaching and learning by collaborating with district leaders, school administration and teachers to plan, implement and sustain the successful adoption of our digital solutions throughout the customer lifecycle.

- Managed multiple concurrent projects in a fast-paced environment- Acted as a trusted advisor for schools and districts- Defined client functional and technical requirements, and lead or assisted in developing solutions- Developed project plans and milestones that are true to established processes and to specific client needs- Functioned as a product expert, project manager, and instructional consultant- Communicated project status and issues to all stakeholders- Completed projects within time and budget constraints- Maintained positive and professional interactions with clients, colleagues, and teammates at all times, especially when under tight deadlines and heavy workload

- Partnered with schools to ensure the successful implementation of ST Math, our unique, nationally recognized math program- Provided in-person, email, and phone support to educators and administrators to ensure successful implementation of ST Math programs- Conducted annual data meetings with partner school leadership, providing recommendations for continued success- Regularly monitored and reported on progress at schools- Scheduled and conducted professional development trainings for educators

Designed 21st century online high school courses using multiple methods of learning, through the implementation of student-centered, interactive, engaging, and integrative activities via Blackboard (contract work completed).

- Provided project management via course planning and scheduling, including vast improvement in workflows and processes- Provided program implementation support in Banner for students, instructors, Extended Education directors, managers, and team members in regards to course registrations and transcripts- Provided Extended Education department and program support and information to prospective students, current students and other stakeholders via problem resolution and improved messaging, including the composition and design of several student user guides, videos, and tutorials- Outreached to prospective students via email and/or face-to-face contact, using departmental growth strategies, to non-traditional students- Developed professional development courses via marketing and research

- Implemented monthly budgeting, forecasting, and cost control- Conducted employee hiring, training, retention, and termination- Completed website redesign and management, and began blog writing, email blasts, newsletters, social site activities (Facebook and LinkedIn), and other forms of communication- Daily client intake, servicing, and follow-up in a professional manner- Daily calendar, email, and tasking (Outlook)- Composition of correspondence and reports using MS Office (Word, Excel, PPT)- Scanning, electronic filing, time-tracking data- Daily bookkeeping via Quickbooks Pro, including payroll

- Kindergarten – algebra math instruction- Developed tailor-made math programs for students of all abilities in grades 1 through adult- Bookkeeping, including A/P, A/R, and payroll via QB Pro - Customer service requiring a high level of interaction with parents and students on a daily basis - Marketing via direct mail, neighborhood exposure, display ads, Internet PPC, social marketing, press releases, and local school sponsorship and donations- Sales via face-to-face and telephone- Employee hiring, training, retention, and termination- All other sole-proprietorship activities and requirements needed to operate a successful small business

All responsibilities needed for a successful classroom of adorable second graders.- Developed daily lesson plans and teaching materials- Supported all students by integrating various learning styles within the curriculum- Encouraged student participation by creating a positive and caring classroom environment- Initiated a strong parental communication system, including a weekly classroom newsletter, online daily grade posting, and daily behavior reports