Robin Bucau Email & Phone Number

Bali, Indonesia

Johannesburg

- 𝟯 𝗯𝗿𝗮𝗻𝗰𝗵𝗲𝘀 : Two applications centres and one contact center operating for four countries.• Lead team supervisors across the branches and develop all peers at their full potentials and exceed expectations• Develop and maintain an excellent relationship with clients and French Diplomatic entities• Responsible for a global sales project: Creation and Implementation of procedures increasing the financial results• HR: Participation in the recruitment process, identify and conduct training, empowerment of employees• Crisis management: Ensure employees follow the crisis communication plan, elaborate incident reports• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: Average customer spend multiplied by 2.5 between 2019 and 2021, then, increased by 30% between 2021 and 2022. Highest net profit for two consecutive years (2021 & 2022) since the branches opening in 2010.

Koweït

- 𝟭 𝗯𝗿𝗮𝗻𝗰𝗵• Continuous improvement of daily operation, customer satisfaction and internal procedures• Creation and implementation of sales strategies led to exceed the profitability goals• Reducing the non-conformity rates: ISO27001, GDPR and specifications from the French Ministry• Improve the KPIs, ensure the reporting to the regional director• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 : Average customer spend multiplied by 2 between 2018 and 2019. Highest net profit in 2019 since the branch opening in 2012

Doha, Qatar

- 𝟭 𝗯𝗿𝗮𝗻𝗰𝗵 • Internal audit of the branch, proposal of recommendations and deployment execution • Handling complaints by developing a strong relationship with clients, finding solutions and acting quickly • Support the team during peak season on the floor and by delivering business improvement solutions

Denpasar Area, Bali, Indonesia

• Partnership development: Between real estate agencies from France and Monaco• Sales consultant support : Create selection of villas and organize visits• Performance and spending analysis

Paris

• Purchasing part- Launching requests for proposals: Strategy, sourcing, negotiation, contracting and monitoring the contract’s execution- Using bids in order to reduce the negotiation step- Animation of choices and short-list meetings• Analysis part- Asia-Pacific project: Straight and weakness analysis, finding new suppliers- Contract mapping and recommendations- Team spending analysis : 200M€

Bali, Indonesia

• Negotiation• Products sourcing• Suppliers portfolio management• Organisation of meeting between western customers and Indonesian suppliers• Customers’s monitoring and updating on an ERP software• Newsletter translation

Master'S Degree, Management Of Innovation Project & Entrepreneurship

Master'S Degree, Management Stratégique

L’approche pédagogique du Master combine des cours et des exercices, mais aussi de nombreux projets de groupe. Cette approche, très.

Licence, Management