Robin Cales Email & Phone Number

Ft Myers

Ft Myers, Fl

Duties/Responsibilities:• Plan and organize daily activities related to operations.• Manage and lead a team. Assist HR in the hiring/promotion process, evaluate performance, and provide coaching and timely feedback to optimize employee performance.• Resolve customer complaints and answer customers' questions when escalated.• Improve customer service and satisfaction through policy and procedural changes. • Order and set up office equipment and supplies, including workstations. • Assist with creation and implementation of branding assets. • Order print marketing materials when needed.• Implement policies and procedures that will improve day-to-day operations. • Responsible for organizational communication; for major changes, meets with staff to explain changes, answer questions, and maintain morale.• Be familiar with each operations position/job and ensure quality and efficiency. Serve as back up when necessary.• Work with HR and other department managers to develop employees, encourage growth and development of new opportunities within the organization, and plan for succession. • Work with HR to oversee and implement employee discipline when needed.• Work with HR to oversee to provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Implement and/or manage departmental policies, procedures, and service standards in conjunction with leadership.• Work with HR to interview and select employees.• Analyze financial activities of departments and provide input into budget planning. • Make recommendations to leadership concerning such issues as staffing decisions or procedural changes.• Consult with managers and other personnel to resolve problems in areas such as installation. • Develop systems and processes that track and optimize productivity and standards, metrics, and performance targets to ensure effective return

Cape Coral, Florida, United States

Welcome to the best resource for searching for homes, provided by Robin Cales, Keller Williams RealtyBuying a Home in the Cape Coral Florida area?Not every home for sale in the Cape area can be found on the Internet. Let my direct access to all the listings help you locate your dream home in the most efficient way possible .Selling a Home? There are lots of do's and don'ts when selling a home. Let me use my experience to guide you along a successful path of preparation, promotion, and success of closing the deal.Relocating to southwest Florida Area? If you are moving to this area, I can provide you with helpful information so that your move is as worry free as possible. Feel free to contact me for local information like the best schools and communities. Your complete satisfaction is my #1 goal because if you're satisfied, you will refer me to your friends. What I bring to the table is experience, integrity, a national network of real estate professionals, and numerous marketing methods all aimed at getting the job done right. I will work tirelessly on your behalf to make your dreams a reality. After you have had the chance to review this information, contact me so we can tell you more about how we can help.I appreciate the opportunity to earn your business. Buying and/or selling a home is a huge undertaking and requires special skills and attention to details that I am confident I will deliver.

Cape Coral, Florida, United States

DescriptionFunction: To oversee daily operations, merchandising and customer experience of focused areas of business.Interaction:• Reports to Store Manager.• Extensive interaction with customers, associates and Management Team.• Some interaction with vendors and corporate visitors.Essential Duties and Responsibilities:People:• In partnership with Merchandise Manager or Store Manager, actively participate in the talent selection process for store team.• Prepares and delivers performance reviews for direct reports.• Facilitate training for Merchandise Handlers on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.Disciplines:• Partner with Merchandise Manager or Store Manager on the development of store specific presentations and merchandise concepts.• Adapt Corporate Adjacencies to specific division layouts.• Implement divisional merchandising...

Wauwatosa, Wi

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.; The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location.; Has accountability for managing sales performance and identifying sales opportunities.; Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. ;;Ensure maximum sales and profitability by focusing on key business initiatives.Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis.; Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Manitowoc, Wisconsin

Two Rivers, Wi 54241

Greater Nashville Area, Tn

• Liaise with superiors to make executive decisions for operational activities and set strategic goals.• Review financial data daily and adjust operational budgets accordingly to promote profitability.• Revise and formulate standard operating platforms (SOP) and promote implementation and adherence.• Manage procurement processes to promote quantity, quality, sourcing and timing to ensure the best possible cost of ownership.• Evaluate business procedures according to organizational objectives.• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.• Plan and monitor day to day running of business to ensure smooth operation.• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.• Improve business processes for each department through analysis and collaboration.

Primary Responsibilities include:•Work independently and with other HR partners to solve organizational capability issues and to proactively identify opportunities that align with the business needs•Seek and be available for store employees’ feedback, ideas, and concerns. Routinely visit stores•Contribute to the development of HR strategies for Microsoft Retail Stores: and execute those strategies•Clearly understand the retail business, mission, challenges, business initiatives and business model.•Consult with leaders in the applicable geography to influence and facilitate the development of their organizational priorities and related change initiatives.•Proactively identify major issues and build effective solutions•Successfully drive key HR rhythm of the business processes with clients, including Performance Management, Career Development, MS Poll and more; and uses these activities as a platform for further influencing and enabling positive change within the organization.•Enable other HR team and extended team members to reach our business objectives

Provide disciplined leadership including setting clear expectations and holding team and self acccountable for results; driven through behaviors. Monitor and proactively address outliers, eg: customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard. Keep a regular pulse on the flow of store traffic, ensuring sufficient coverage to meet the needs of the customer and ensure that each customer receives outstanding customer service everytime driven through employee engagement.

Provide disciplined leadership including setting clear expectations and holding the team and self accountable for resultsExecute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim commentsSelect, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards. Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey resultsConsistently deliver acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth Create and maintain a culture of winning that resonates with associates

Oversaw call center for 6 locations Supervised 25 direct reports including 1 Services Manager, 3 Supervisors and 20 customer service representatives Managed call center with average call volume of 800 calls per day Controlled levers such as Service level, % Availability, Calls per hour, Average talk time and quality of calls

Monitored keys sales performance metrics- power rankings, margin reports, loyalty reports, sales drivers/drainers as well as daily business plansManaged all aspects of store staffing - reviewed daily coverage schedules, managed payroll compliance, analyzed weekly labor reports, lead new associate trainingFocused on the execution of store business plans, monitor store performance and align with store leadership through regular weekly meetings and daily coachingReviewed monthly P&L statements and maintained top 14 controllable expensesEnsured consistent, quality store experience for customers and employeesEvaluated, developed and promoted associatesWorked closely with sales associates to keep energy and morale high to reduce turnover

Micro Computer Specialist

Police Science

Criminal Justice

Police Science; Micro Computer Specialist

Police Science