Robin Cales Email & Phone Number

Ft Myers

Ft Myers, FL

• Duties/Responsibilities:
• Plan and organize daily activities related to operations.
• Manage and lead a team. Assist HR in the hiring/promotion process, evaluate performance, and provide coaching and timely feedback to optimize employee performance.
• Resolve customer complaints and answer customers' questions when escalated.
• Improve customer service and satisfaction through policy and procedural changes.
• Order and set up office equipment and supplies, including workstations.

Cape Coral, Florida, United States

Welcome to the best resource for searching for homes, provided by Robin Cales, Keller Williams RealtyBuying a Home in the Cape Coral Florida area?Not every home for sale in the Cape area can be found on the Internet. Let my direct access to all the listings help you locate your dream home in the most efficient way possible.Selling a Home? There are lots of.

Cape Coral, Florida, United States

• DescriptionFunction: To oversee daily operations, merchandising and customer experience of focused areas of business.Interaction:
• Reports to Store Manager.
• Extensive interaction with customers, associates and Management Team.
• Some interaction with vendors and corporate visitors.Essential Duties and Responsibilities:People:
• In partnership with Merchandise Manager or Store Manager, actively participate in the talent selection process for store team.
• Prepares and delivers performance reviews for direct reports.

Wauwatosa, WI

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.; The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the.

Manitowoc, Wisconsin

Two Rivers, WI 54241

Greater Nashville Area, TN

• Liaise with superiors to make executive decisions for operational activities and set strategic goals.
• Review financial data daily and adjust operational budgets accordingly to promote profitability.
• Revise and formulate standard operating platforms (SOP) and promote implementation and adherence.
• Manage procurement processes to promote quantity, quality, sourcing and timing to ensure the best possible cost of ownership.
• Evaluate business procedures according to organizational objectives.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.

• Primary Responsibilities include:
• Work independently and with other HR partners to solve organizational capability issues and to proactively identify opportunities that align with the business needs
• Seek and be available for store employees’ feedback, ideas, and concerns. Routinely visit stores
• Contribute to the development of HR strategies for Microsoft Retail Stores: and execute those strategies
• Clearly understand the retail business, mission, challenges, business initiatives and business model.
• Consult with leaders in the applicable geography to influence and facilitate the development of their organizational priorities and related change initiatives.

Provide disciplined leadership including setting clear expectations and holding team and self acccountable for results; driven through behaviors. Monitor and proactively address outliers, eg: customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard..

Provide disciplined leadership including setting clear expectations and holding the team and self accountable for resultsExecute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim commentsSelect, develop and manage performance of individuals and team, measured by appropriate performance.

Oversaw call center for 6 locations Supervised 25 direct reports including 1 Services Manager, 3 Supervisors and 20 customer service representatives Managed call center with average call volume of 800 calls per day Controlled levers such as Service level, % Availability, Calls per hour, Average talk time and quality of calls

Monitored keys sales performance metrics- power rankings, margin reports, loyalty reports, sales drivers/drainers as well as daily business plansManaged all aspects of store staffing - reviewed daily coverage schedules, managed payroll compliance, analyzed weekly labor reports, lead new associate trainingFocused on the execution of store business plans.

Micro Computer Specialist

Police Science

Criminal Justice

Police Science; Micro Computer Specialist

Police Science