Robin Palmer, Mba Email & Phone Number

• Provide implementation and optimization support for various GI and Surgical projects• Daily Support for all GI and Surgery practice• Provide testing plans- unit and integration• Maintains high level of client satisfaction with performance, attitude, knowledge, skills, responsiveness and communication

•Augmented existing staff while migrating from GE Centricity Business modules to Epic Cadence•Performed daily support of all aspects of GE Centricity Sched while current employees were trained and building the new application modules•Provided regular training sessions of current GE Centricity Sched modules during the transition while implementing Epic Cadence•Help desk sched support •Building and maintenance of provider schedules that supports over 1,500 scheduling users and over 3,000 providers•Created DBMS queries to assist departments with reporting•Building of over 5,000 templates and schedules in Cadence•Worked on implementation of GE Centricity Business suite professional billing products integrated with AVM•Lead analyst for GE EDM setup and build•Lead analyst for GE Security Plus setup and build•Represented team made up of project managers, analysts and engineers focused on the design, development and successful two phased implementation•Maintained Provider master and daily schedules for departments as needed•Supported training sessions for basic scheduling tasks: registering, cancelling, viewing, editing appointments•Support and trained different types of appointments: reminder, recurring and resource•Support Rules based scheduling•Maintained Scheduling dictionaries•Knowledge of EWS Daily Reports•Consultant for contract positions with Epic Cadence/Prelude and GE Centricity Business•Provided implementation and optimization support for various projects•Supported scheduling and security projects for academic hospitals throughout the US•Maintained 85% billing utilization rate•Maintained high level of client satisfaction with performance, attitude, knowledge, skills, responsiveness and communication•Assisted with unit and integrated testing of registration and scheduling in Cerner Practice Management and McKesson Star

Weymouth, Ma

•Maintained Provider master and daily schedules for departments as needed•Supported training sessions for basic scheduling tasks: registering, cancelling, viewing, editing appointments•Support and trained different types of appointments: reminder, recurring and resource•Support Rules based scheduling•Maintained Scheduling dictionaries•Knowledge of EWS Daily Reports•Assisted in help desk support troubleshooting EWS issues•Consultant for contract positions with Epic Cadence/Prelude and GE Centricity Business•Provided implementation and optimization support for various projects•Supported scheduling and security projects for academic hospitals throughout the US•Maintained 85% billing utilization rate•Maintained high level of client satisfaction with performance, attitude, knowledge, skills, responsiveness and communication•Provided client with status reports, training documentation and end of engagementSummaries

Charleston, South Carolina Area

•Supported training sessions for basic scheduling tasks: registering, cancelling, viewing, editing appointments•Created and maintained Provider master and daily schedules for departments as needed•Tested and trained staff on 4.0 and 4.3 Centricity Business EWS New Features•Support EWS printing- demanding forms using Centricity Business and Globalworks•Knowledge of freeze/thaw, hold or blocking appointments•Created and maintained appointment types•Maintained Scheduling dictionaries•Maintained security for scheduling users•Supported Month End close for EWS Statistical Reports•Implemented and provided support of interface integrations using HL7•Provided post implementation and “help-desk” support of Centricity Business (IDX) applications;Ambulatory Scheduling (EWS), Billing & A/R (BAR), Electronic Document Management (EDM), Visit Management (VM)•Provide training of Centricity Business applications•Create queries as needed in DBMS•Work with vendors to promote optimal functionality, including documentation•Act as project lead for any Interface, Security and EDM system implementations or enhancements•Liaison between vendor and Interface programmer•Set up and maintained security for Centricity Business (IDX)•Created and maintained Electronic Explanation of Benefits and hold bills for organization using Forms Definition Language•Support as needed for transmission of 835 claims•Created scripts utilizing Boston Software as needed•Created and supported Global Works BAR, Sched Letters and Charge tickets

Valhalla,Ny

•Maintained reservations and registration•Coordinated dates for OR scheduling•Processed hospital bookings utilizing CPT/ICD9 codes•Proficient in Medical Terminology•Insurance verification•Schedule Pre-Testing and Surgery appointments•Registered patients•Worked in all areas of patient access: Bed assignment, ER, Patient Information

Mba, Business Administration

Bachelor Of Science, Business Administration