Account Takeover

-Internal/External Discrimination Claim Investigation-Interviewed both parties of disputes-Managed complex, sensitive, and/or urgent cases that might pose a significant risk to our brand or ability to operate in different countries, cities, and municipalities-Transit Occupancy Tax Support-Mastered knowledge of company policies and procedures, became an expert in compliance, policy, legal, local regulations, and brand risk topics-Provided feedback to leadership and stakeholders regarding the status of regulatory cases, communicating regularly with supervisors and managers-Collaborated with multiple departments for common goal

-Audited fraud agent's completed cases for proper policy and procedural use-Assigned losses to agents when policy/procedural infractions occurred-Produced monthly compliance review reports and provided to agents-Tested pilot investigative reports for efficiency and accessibility and submitted feedback-Collaborated with management proposed policy/procedure changes-Reviewed high dollar losses for error in systematic detection

-Investigated suspected fraud referrals from internal and external sources-Interviewed clients, collected data, and decisioned cases -Worked with multiple share holders and outside financial institutions to prevent loss -Protected client/bank assets from incoming fraudulent threats-Reviewed and actioned high profile/sensitive clients and their assets to prevent loss under extreme time pressure-Analyzed account data for fraudulent patterns -Worked closely with management on improving procedures for loss management

-Analyzed multiple reports with various perimeters for fraud detection-Reviewed incoming check deposits for counterfeit features-Reviewed new accounts for previous losses reported, both internally and externally-Researched new online account openings and verified clients for validity-Actioned/closed accounts with confirmed fraudulent activity-Trained new team members

-Exceeded sales goals on a quarterly basis-Provided excellent customer service-Worked with clients to understand their needs and suggested various products to meet those needs-Assisted clients with various account and investment related needs

-Exceeded sales goals on a consistent basis-Provided excellent customer service-Matched clients to banking products to meet their needs-Ass