Robin Bates Email & Phone Number

Austin, Texas Area

I lead a multinational team of instructional designers supporting American Express Global Business Travel sales and client managers. We create interactive learning experiences and social learning designs for new hire onboarding, technical training, sales skills and more.

Virtual

I designed and developed interactive elearning for American Express Global Business Travel sales and client management organizations. Recent projects included a comprehensive new hire onboarding program, technical training for Salesforce.com, Global Business Travel product and solutions training, and MS SharePoint social learning sites.

Austin, Texas Area

I taught specialized aquatic survival swimming training for children ages 6 months to 6 years as a certified Infant Swimming Resource Instructor (ISR). Lessons are taught one-on-one for 4-6 weeks, depending on the child's age and developmental stage. The process is based on over 30 years' study of child psychology, physiology, and development. The training entailed 6 weeks of intensive academics and 50+ hours of hands on experience with babies and children. I taught over 200 students in the… Show more I taught specialized aquatic survival swimming training for children ages 6 months to 6 years as a certified Infant Swimming Resource Instructor (ISR). Lessons are taught one-on-one for 4-6 weeks, depending on the child's age and developmental stage. The process is based on over 30 years' study of child psychology, physiology, and development. The training entailed 6 weeks of intensive academics and 50+ hours of hands on experience with babies and children. I taught over 200 students in the Austin area these life-saving skills. Show less

Austin, Texas Area

Designed interactive eLearning, instructor-led training, and web content for consulting firms, corporate and government clients, including:MICOR Solutions, LLC (for GlaxoSmithKline)360training.com, Inc.MAXIMUS, Inc. (for Texas Health & Human Services Commission) Infotech Systems, Inc. (for Texas Education Agency)HCI Training (for Dell, Inc.)Tesoro Corporation

Austin, Texas Area

Collaborated with subject matter experts, project managers, and production teams in design and development of localized training deliverables on time and within budget. Mentored contractors and new instructional designers in tools and processes. Clients and courses included: Dell, Inc. - global sales and product training, customer service training simulations and networking administration simulationsCentex Homes - estimator and scheduling applicationsMotion Computing - partner and… Show more Collaborated with subject matter experts, project managers, and production teams in design and development of localized training deliverables on time and within budget. Mentored contractors and new instructional designers in tools and processes. Clients and courses included: Dell, Inc. - global sales and product training, customer service training simulations and networking administration simulationsCentex Homes - estimator and scheduling applicationsMotion Computing - partner and product sales training Show less

Austin, Texas Area

Developed classroom and e-learning course materials for service management software platform to support product deployment and user adoption. Assisted in developing online course template and navigation structure. Used Macromedia Captivate and Fireworks to rapidly develop Flash-based interactive simulations and demonstrations.

Round Rock, Tx

Program managed the design, development, implementation and evaluation of online sales training for new Dell client products (desktops and notebooks). Developed instructor-led and web-based courses for US and international audiences. Helped implement Learning Content Management System.

Greater Nashville Area, Tn

Designed and developed classroom training courses and materials. Courses included Saturn Culture and Values, Saturn Orientation, Leasing and Financing and the Saturn Used Car Process.Helped benchmark, select and implement a dynamic, integrated web site and content management system to support performance and business needs of the Saturn retail network. Site supported approximately 400 locations and 10,000 team members.Worked with project team of subject matter experts, graphic… Show more Designed and developed classroom training courses and materials. Courses included Saturn Culture and Values, Saturn Orientation, Leasing and Financing and the Saturn Used Car Process.Helped benchmark, select and implement a dynamic, integrated web site and content management system to support performance and business needs of the Saturn retail network. Site supported approximately 400 locations and 10,000 team members.Worked with project team of subject matter experts, graphic artists and writers to develop multimedia projects. Projects included a competitive comparison CD-ROM and web sites. Designed, developed, and evaluated technical and interpersonal training programs, job aids and materials for 8000+ manufacturing and management audiences. Courses include coaching, software, facilitation skills, on-the-job training and team skills. Show less

Stephenville, Tx

Led training department of a manufacturing organization (700+ employees) in aligning training efforts to support business goals and objectives. Designed, developed, facilitated and evaluated training programs and training materials for manufacturing and management audiences.Researched, selected and negotiated with suppliers to provide appropriate and timely training interventions. Supervised delivery of new employee, forklift, safety and quality… Show more Led training department of a manufacturing organization (700+ employees) in aligning training efforts to support business goals and objectives. Designed, developed, facilitated and evaluated training programs and training materials for manufacturing and management audiences.Researched, selected and negotiated with suppliers to provide appropriate and timely training interventions. Supervised delivery of new employee, forklift, safety and quality training.Facilitated management, problem-solving, customer service, technical, and team training courses for multiple business and corporate audiences.Developed and maintained technical documentation.Actively participated in employee suggestion system program. Show less

M.S., Instructional & Performance Technology

Online degree program recoginized by International Society for Performance Improvement.

B.A., English, Technical Writing, Journalism

Activities and Societies: Graduated Alpha Cum Laude