Robin Bates Email & Phone Number

Austin, Texas Area

I lead a multinational team of instructional designers supporting American Express Global Business Travel sales and client managers. We create interactive learning experiences and social learning designs for new hire onboarding, technical training, sales skills and more.

Virtual

I designed and developed interactive elearning for American Express Global Business Travel sales and client management organizations. Recent projects included a comprehensive new hire onboarding program, technical training for Salesforce.com, Global Business Travel product and solutions training, and MS SharePoint social learning sites.

Austin, Texas Area

I taught specialized aquatic survival swimming training for children ages 6 months to 6 years as a certified Infant Swimming Resource Instructor (ISR). Lessons are taught one-on-one for 4-6 weeks, depending on the child's age and developmental stage. The process is based on over 30 years' study of child psychology, physiology, and development. The training.

Austin, Texas Area

Designed interactive eLearning, instructor-led training, and web content for consulting firms, corporate and government clients, including:MICOR Solutions, LLC (for GlaxoSmithKline)360training.com, Inc.MAXIMUS, Inc. (for Texas Health & Human Services Commission) Infotech Systems, Inc. (for Texas Education Agency)HCI Training (for Dell, Inc.)Tesoro.

Austin, Texas Area

Collaborated with subject matter experts, project managers, and production teams in design and development of localized training deliverables on time and within budget. Mentored contractors and new instructional designers in tools and processes. Clients and courses included: Dell, Inc. - global sales and product training, customer service training.

Austin, Texas Area

Developed classroom and e-learning course materials for service management software platform to support product deployment and user adoption. Assisted in developing online course template and navigation structure. Used Macromedia Captivate and Fireworks to rapidly develop Flash-based interactive simulations and demonstrations.

Round Rock, TX

Program managed the design, development, implementation and evaluation of online sales training for new Dell client products (desktops and notebooks). Developed instructor-led and web-based courses for US and international audiences. Helped implement Learning Content Management System.

Greater Nashville Area, TN

Designed and developed classroom training courses and materials. Courses included Saturn Culture and Values, Saturn Orientation, Leasing and Financing and the Saturn Used Car Process.Helped benchmark, select and implement a dynamic, integrated web site and content management system to support performance and business needs of the Saturn retail network..

Stephenville, TX

Led training department of a manufacturing organization (700+ employees) in aligning training efforts to support business goals and objectives. Designed, developed, facilitated and evaluated training programs and training materials for manufacturing and management audiences.Researched, selected and negotiated with suppliers to provide appropriate and.

M.S., Instructional & Performance Technology

Online degree program recoginized by International Society for Performance Improvement.

B.A., English, Technical Writing, Journalism

Activities and Societies: Graduated Alpha Cum Laude