Robin Charles Email & Phone Number

Kochi, Kerala, India

1.Directed techno-functional teams in Inventory Management, Order Processing, and Fulfillment for Retail & Logistics, achieving 99% order accuracy and reducing stock discrepancies by 30%.2. Lead a team of 200+ FTEs, overseeing solutions implementation with .Net, Angular, React UI, Java, Microservices, Springboot API, RESTful API, GraphQL, PostgreSQL/NoSQL, AWS DevOps, Cloud, Mobile Apps, and SaaS solutions targeting Y-o-Y productivity savings achieving a >90% on-time product delivery.3. Scope of work includes Account Mining, Cross-Functional Collaboration, Innovation (Blue bolt), Pre-sales, Product Development, Product Launch, Team Management, Performance Monitoring, Roadmap Creation, Risk Management, Solution Design/Delivery and Stakeholder Engagement for a global retail leader.4. Delivered large programs and simultaneous projects from proposal to steady-state for global customers resulting in cost savings of 13% across 5 projects.5. Developed & aligned roadmaps, budgets, and resources to execute projects, ensuring adherence to timelines and quality standards, resulting in a 15% improvement in delivery cadence.6. Managed attrition scenarios, including resource allocation, schedule, cost, quality, and requirements, to handle projects with minimal or no impact, resulting in substantial cost savings towards the account and BU.7. Balanced various engagement models (Dedicated, T&M, Fixed Bid, Managed Services, Pure Client Staffing) to meet clients' timely requirements, generating substantial revenue in a year.8. Formulated Transition KT Plan and systematic approach, reducing onboarding time by 18% and fast-tracking productivity, billing, and timely delivery.

Kochi, Kerala, India

1. Revolutionized a healthcare app, slashing patient wait times from 8 hours to 20 minutes, generating hourly savings of $120 , and securing the CEO Award.2. Launched the first customer-facing hybrid application for medical system diagnosis to 55+ countries in over 25 languages resulting in an accelerated growth of Monthly users by 20%.3. Demonstrated personal accountability in decision-making, multitasking, and confidence rate in resolving project-related issues promptly, resulting in a 25% expansion of the client base.4. Partnered with C-suite (CxO) leadership for status reporting, strategic decisions, and executive pitch, timely status reporting resulting in a 30% reduction in timeline overruns.5. Successfully managed low attrition rates and achieved the "Preferred Vendor of Choice" award thrice in a row through strategic planning, engagements, and skip-level connections.6. Engaged key stakeholders, maintained transparent communication channels, and managed expectations to keep customers informed for future projects resulting in a 25% spike in NPS.7. Supervised product scoping, Negotiated and Governed a revised deal size of $850K, optimizing delivery efficiency and reducing lead times, enhancing client satisfaction and profitability.8. Led a team of 75+ FTEs across Multiple geographies and effectively applied analytical, interpersonal, and conflict resolution skills, resulting in a 20% increase in employee retention.9. Spearheaded the successful delivery of complex large projects for leading healthcare companies, driving a positive impact on business outcomes of 16% growth across the portfolio.10. Achieved a 12% increase in market share through the successful deployment of six Healthcare Applications, enhancing client engagement and revenue.

Guadalajara Area, Mexico

1. Delivered a large-scale cloud migration project, resulting in maintenance cost savings of $1.5M and mitigating the high risk of operating in a depreciated platform.2. Led strategic initiatives to reduce MTTR (Mean Time to Repair) from 1 month to 1 week, resulting in a customer satisfaction (CSAT) spike to 75.5% from 56.8%.3. Shifted focus to a growth-oriented data-driven strategy, aligning the entire C-suite, ultimately saving the organization $400k by avoiding an incorrect investment.4. Served as the ultimate escalation point for all delivery matters, including project escalations, resource issues, fulfillment, and hiring, and attained an employee satisfaction score of 4.5/5.5. Implemented strategic acquisitions by optimizing deal solutioning processes, and enhancing cross-functional integration with sales, marketing, and other teams, boosting account sales by 12%.6. Achieved a 98%+ NPS score by implementing post-release education and comprehensive documentation, enhancing overall customer satisfaction.7. Boosted market cap by $9M through strategic mobile app development initiatives in medical diagnostics, enhancing the medical device’s usability.8. Achieved a 10% revenue increase through 4 strategic product launches, resulting in a cost savings of $3M in a competitive healthcare market.9. Transformed onshore-offshore model with RACI, optimized governance, & process re-engineering, yielding 67% cost reduction & increased efficiency.10. Resolved priority client escalations, increasing Y-o-Y employee retention by 15% through effective project execution and partner ecosystem engagement.

Bangalore, India

1. Reported to CXO Directs / Senior leaders at the executive band level and governed the entire project value of $2K USD.2. Reduced footprint costs by 20% with Simplified processes/engagements by thoroughly researching various stakeholders within the relationship.3. Strong hands-on experience with RFIs, RFPs, RFQs, and SOWs through integration with Sales, Marketing, and Customer Success teams which helped to boost account level sales by 15%.

Bangalore, India

1. Administered Middleware servers for various EAI business integrations including WBI 4.3, MQ Series, Informatica, Dell Boomi, and Oracle SOA with >98.5% uptime.2. Ensured 24 X 7-admin support for various Middleware Servers across different geographies within SLA of >98%.

Chennai Area, India

1. Managed Service Desk Operations across 24 X 7 Model across different geographies within stipulated SLA.

Bachelor Of Engineering - Be, Electronics And Communications Engineering, First Class

Activities and Societies: 1. Active College Alumni 2. Coordinator for Inter-college Technical symposium Electronics and Communication.

Diploma, Computer Technology, First Class With Distinction

Activities and Societies: Fundamentals of Computer technology Computer Technology