Robin Hayes Email & Phone Number

Kennesaw, Ga, Us

Atlanta, Georgia, United States

Key Contributions: • Spearheaded Agile transformations across multiple teams, fostering collaboration, accountability, and continuous improvement. • Designed and implemented structured dashboards and reporting tools, significantly reducing time spent on status updates and enhancing project visibility. • Partnered with cross-functional teams to streamline workflows, improve productivity, and align deliverables with organizational goals. • Mentored team members on Agile practices and tools (Jira, Confluence), enabling them to independently manage workflows and resolve challenges. • Guided a 40-member team through complex projects, improving velocity tracking and reducing sprint planning time by over 50%.

Key Contributions: • Collaborated with stakeholders to gather and document business requirements, translating them into actionable insights and technical specifications. • Partnered with Data Engineering teams to define workflows, analyze large-scale data processes, and optimize pipelines to support organizational goals. • Supported Agile teams by creating and refining user stories, ensuring alignment between business objectives and technical capabilities. • Developed and maintained detailed project documentation to facilitate communication between business and technical teams, driving alignment and efficiency. • Delivered insights and recommendations to stakeholders, enhancing decision-making and ensuring successful project outcomes.

Kennesaw Ga

Key Contributions: • Analyzed business processes and identified areas for improvement within mortgage loan operations, resulting in increased efficiency and reduced processing times. • Collaborated with cross-functional teams to gather and document requirements, translating them into technical solutions that enhanced loan onboarding workflows. • Managed the implementation of new systems and tools, ensuring smooth transitions through comprehensive training and stakeholder communication. • Partnered with IT and operations teams to design scalable workflows, enabling the seamless onboarding of 150–300 loans daily. • Developed detailed documentation, including process maps and technical specifications, to support system enhancements and streamline communication between business and technical teams.

Greater Atlanta Area

• Responsible to VP of IT Applications for managing strategic direction of GMC’s loan origination system to maximize value to the business.• Worked with business stakeholders through a steering committee to prioritize ongoing application changes and enhancements.• Regular verbal and written communication with all organization levels inside and outside of IT.• Configure application systems to increase functionality and optimize performance.• Perform the setup, configuration, maintenance and support the production environment for loan origination software. Maintain workflow rules, tasks, auto-distribution and interfaces.• Manage the data and document retention project for regulatory compliance as company exits the mortgage origination and servicing business.• Manage the shut-down of physical offices, which includes: sale of physical inventory, sunset obsolete software, transfer viable software, transfer data centers, organize IT support for remaining employees, and organize knowledge transfer to remaining employees.

Carrollton Ga

• Reviewed existing applications for insurance company conversion utilizing Waterfall methodology to identify and document HTML, Java, Ecommerce and .Net applications.• Performed gap analysis for the conversion, identified risks, trends and documented/classified requirements.• Recognized for project to categorize the issue tracking system by priority during conversion to comply with bank standards related to defects and enhancements.

Greater Atlanta Area

• Managed the Grants Account and Reporting System (GARS) migration from a Paradox system to PeopleSoft applying Agile methodology.• Documented the requirements, risks, timeline metrics and budget of the project to provide user security, report queries, general ledger adjustments and real time calendar functionality.• Delivered the capability to the end user to identify, query, build and print federal level reports.

One Tsys Way, Columbus, Ga 31901

• Directed proprietary software projects comprised of GUI, .Net, Ecommerce and object oriented applications for end user/customer use.• Conducted requirement meetings at client locations, wrote functional requirements, use cases, release documentation and test scripts. Served on the implementation team.• Managed the MasterCard currency conversion project for an international client that included review and updating of transparency functionality, regulatory notices and existing reporting. The project presented implications to the general ledger and the application was provided to global clients without impact to US clients.• Created a chargeback matrix application to characterize disordered MasterCard/Visa disputes to identify new, existing and possible matches for resolution.

1121 Hwy 74 South, Peachtree City, Ga 30269

• Recruited as a Warranty Claims Investigator providing client support for products, credits and labor for time sensitive issues.• Promoted to a Database Administrator position that developed into a global department. As a DBA, I audited A/P transactions, performed system maintenance and served as the Project Manager/Business Analyst for the conversion of the company’s proprietary software to SAP.• Documented the business, financial and technical needs for merchandise returns.• Developed and implemented software for returns to complement end user custom applications alongside SAP as an Ecommerce solution. This project began with an 80 % data failure rate; the completed project had a 90 % data success rate.• Provided Ecommerce support for executive projects requiring Microsoft, Linux, Access, DB2 and SAP software.• Delivered help desk support to external clients with software and technical issues.

Certificate, Paralegal

Certificate of Completetion

Introduction To Basic

Information Technology Student