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As a seasoned Scrum Master, Project Manager, Delivery Manager, and Business Analyst, I specialize in empowering teams and streamlining processes to deliver impactful results. Over two decades in the tech industry, I’ve honed my ability to lead cross-functional teams, optimize workflows, and drive organizational change.In my recent roles, I’ve: • Guided teams of up to 40 members through Agile transformations, creating frameworks that foster collaboration, accountability, and innovation. • Partnered with Data Engineering teams to implement large-scale AI training initiatives, delivering datasets for machine learning models and integrating them into business processes. • Designed scalable workflows and dashboards using tools like Jira and Confluence, reducing redundant tasks and improving transparency for stakeholders.What drives me is the opportunity to solve complex challenges while helping teams achieve their best work. I thrive in roles where I can combine strategic vision with hands-on problem-solving, whether it’s navigating large-scale transformations or coaching teams to exceed their potential.I’m always looking for opportunities to make a meaningful impact by building strong, dynamic teams and delivering results that align with organizational goals. If you’re interested in connecting, feel free to reach out!This version is clear, professional, and emphasizes your leadership and problem-solving skills. Let me know if you’d like adjustments or have specific points you’d like included!
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Scrum CoachNcr VoyixKennesaw, Ga, Us -
Scrum LeadRandstad Usa Apr 2020 - PresentAtlanta, Georgia, United StatesKey Contributions: • Spearheaded Agile transformations across multiple teams, fostering collaboration, accountability, and continuous improvement. • Designed and implemented structured dashboards and reporting tools, significantly reducing time spent on status updates and enhancing project visibility. • Partnered with cross-functional teams to streamline workflows, improve productivity, and align deliverables with organizational goals. • Mentored team members on Agile practices and tools (Jira, Confluence), enabling them to independently manage workflows and resolve challenges. • Guided a 40-member team through complex projects, improving velocity tracking and reducing sprint planning time by over 50%.
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Sr Business AnalystRandstad Usa Apr 2019 - Apr 2020Key Contributions: • Collaborated with stakeholders to gather and document business requirements, translating them into actionable insights and technical specifications. • Partnered with Data Engineering teams to define workflows, analyze large-scale data processes, and optimize pipelines to support organizational goals. • Supported Agile teams by creating and refining user stories, ensuring alignment between business objectives and technical capabilities. • Developed and maintained detailed project documentation to facilitate communication between business and technical teams, driving alignment and efficiency. • Delivered insights and recommendations to stakeholders, enhancing decision-making and ensuring successful project outcomes.
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It Systems Analyst / It Project Manager / Sr Business AnalystHomebridge Financial Services, Inc. Jan 2016 - Mar 2019Kennesaw GaKey Contributions: • Analyzed business processes and identified areas for improvement within mortgage loan operations, resulting in increased efficiency and reduced processing times. • Collaborated with cross-functional teams to gather and document requirements, translating them into technical solutions that enhanced loan onboarding workflows. • Managed the implementation of new systems and tools, ensuring smooth transitions through comprehensive training and stakeholder communication. • Partnered with IT and operations teams to design scalable workflows, enabling the seamless onboarding of 150–300 loans daily. • Developed detailed documentation, including process maps and technical specifications, to support system enhancements and streamline communication between business and technical teams.
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Technical Solutions Manager / Developer / Sr Business AnalystGeneration Mortgage Co. Apr 2013 - Jan 2016Greater Atlanta Area• Responsible to VP of IT Applications for managing strategic direction of GMC’s loan origination system to maximize value to the business.• Worked with business stakeholders through a steering committee to prioritize ongoing application changes and enhancements.• Regular verbal and written communication with all organization levels inside and outside of IT.• Configure application systems to increase functionality and optimize performance.• Perform the setup, configuration, maintenance and support the production environment for loan origination software. Maintain workflow rules, tasks, auto-distribution and interfaces.• Manage the data and document retention project for regulatory compliance as company exits the mortgage origination and servicing business.• Manage the shut-down of physical offices, which includes: sale of physical inventory, sunset obsolete software, transfer viable software, transfer data centers, organize IT support for remaining employees, and organize knowledge transfer to remaining employees. -
Business Analyst / DbaWells Fargo Sep 2012 - Apr 2013Carrollton Ga• Reviewed existing applications for insurance company conversion utilizing Waterfall methodology to identify and document HTML, Java, Ecommerce and .Net applications.• Performed gap analysis for the conversion, identified risks, trends and documented/classified requirements.• Recognized for project to categorize the issue tracking system by priority during conversion to comply with bank standards related to defects and enhancements. -
Project Manager / Business AnalystState Of Georgia Mar 2012 - Sep 2012Greater Atlanta Area• Managed the Grants Account and Reporting System (GARS) migration from a Paradox system to PeopleSoft applying Agile methodology.• Documented the requirements, risks, timeline metrics and budget of the project to provide user security, report queries, general ledger adjustments and real time calendar functionality.• Delivered the capability to the end user to identify, query, build and print federal level reports. -
Senior Business AnalystTsys Jan 2008 - Jul 2011One Tsys Way, Columbus, Ga 31901• Directed proprietary software projects comprised of GUI, .Net, Ecommerce and object oriented applications for end user/customer use.• Conducted requirement meetings at client locations, wrote functional requirements, use cases, release documentation and test scripts. Served on the implementation team.• Managed the MasterCard currency conversion project for an international client that included review and updating of transparency functionality, regulatory notices and existing reporting. The project presented implications to the general ledger and the application was provided to global clients without impact to US clients.• Created a chargeback matrix application to characterize disordered MasterCard/Visa disputes to identify new, existing and possible matches for resolution. -
E-Business Support / Database Administrator / Business AnalystCooper Lighting Jun 2000 - Aug 20071121 Hwy 74 South, Peachtree City, Ga 30269• Recruited as a Warranty Claims Investigator providing client support for products, credits and labor for time sensitive issues.• Promoted to a Database Administrator position that developed into a global department. As a DBA, I audited A/P transactions, performed system maintenance and served as the Project Manager/Business Analyst for the conversion of the company’s proprietary software to SAP.• Documented the business, financial and technical needs for merchandise returns.• Developed and implemented software for returns to complement end user custom applications alongside SAP as an Ecommerce solution. This project began with an 80 % data failure rate; the completed project had a 90 % data success rate.• Provided Ecommerce support for executive projects requiring Microsoft, Linux, Access, DB2 and SAP software.• Delivered help desk support to external clients with software and technical issues.
Robin Hayes Skills
Robin Hayes Education Details
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Tyler School Of Sec. ScienceParalegal -
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Frequently Asked Questions about Robin Hayes
What company does Robin Hayes work for?
Robin Hayes works for Ncr Voyix
What is Robin Hayes's role at the current company?
Robin Hayes's current role is Scrum Coach.
What is Robin Hayes's email address?
Robin Hayes's email address is ro****@****usa.com
What is Robin Hayes's direct phone number?
Robin Hayes's direct phone number is +120149*****
What schools did Robin Hayes attend?
Robin Hayes attended Tyler School Of Sec. Science, Moraine Valley Community College.
What skills is Robin Hayes known for?
Robin Hayes has skills like Business Analysis, Sdlc, Project Management, Business Intelligence, Visio, Management, Sql, Vendor Management, Quality Assurance, Sharepoint, Access, Requirements Analysis.
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