IT Support Analyst.As a support analyst, my functions correspond to the resolution of technical problems to internal and external users, in addition to the registration and management of incidents through tools aligned with agile methodologies that help manage technology and users in companies.Achievements:- 5% increase in efficiency and optimization of time to solve incidents in IT equipment.- Increase of 10% in the level of employee satisfaction, due to the managementemployees, due to effective management, coordination and resolution of incidents.incidents in an effective manner.