Robin Chisholm Email & Phone Number

San Diego, California, United States

Led office operations for large software development company; worked directly with CEO and CFO to manage calendar, coordinate travel, and assist in meeting preparation. Provided customer service via phone, email, and in person, created appointments and manage office calendar, and coordinate logistics between internal personnel and vendors. Manage relationships with property management, IT, telecom, software, facility, and office supply partners, recorded and processed invoices, addressed and resolved issues, and maintained constant communication; developed positive working relationships that ensure projects were completed on time and best pricing and terms were secured. Coordinated new hire process, ensured required paperwork was present, led orientation, and monitored progress for first weeks of employment; managed HR paperwork, including employment verification, background checks, and sensitive personal information.Led planning for office-wide and client events, including holiday parties and executive retreats, secured event locations, developed event itineraries and programming, directed invitations and guest communications, and managed vendor relations and contracts; ensured events met business, social, and company culture objectives while all guests had enjoyable and memorable time. Managed configuration and distribution of smartphones and tablets, worked with telecom provider to establish service plans and secure ideal pricing, and acted as liaison to resolve technical issues. Led Orlando office opening, oversaw vetting and selection of construction, electrical, and IT vendors, served as project manager and point of contact for stakeholders, led planning meetings and provided follow up to impacted parties, and oversaw site-visits.

Chelmsford, Massachusetts, United States

Assisted high volume of customer inquiries daily via phone, chat, and email for credit card concierge service, completed requests for hotel, airline, and restaurant reservations, and managed customer data updates; achieved high service and accuracy scores. Managed and tracked calendar, travel, and expenses for executive team, collect and record receipts and credit card statements, research calendars, emails, and calls to reconcile amounts, and upload reports into online database.Created and analyzed call center metrics to improve service, utilized call and agent reports to identify areas of improvement, supported updates to processes, and delivered staff trainings; reduced customer escalations and limited number of repeat calls.Guided new hire support, worked directly with new team members to understand program updates, processes, and client specific services, and led training exercises; developed effective and knowledgeable team members that achieved high customer satisfaction and retention scores.

Boston, Massachusetts, United States

Provided direct support to executives of business operations outsourcer; managed daily schedule and calendar, confirmed and coordinated meetings with internal and external stakeholders, prepared travel arrangements, and tracked expenses. Served as liaison with various stakeholders across internal and external teams, improved partnerships through effective project management, establishing clear project outcomes, needed deliverables, communications strategy, and timelines. Coordinated corporate events, including layout, food and beverage, audio/visual set up, and entertainment, and partnered with finance department to finalize budget; oversaw logistics, including coordination of committees, invite lists, timeline and check lists, staffing, and vendors; events garnered additional leads and sales while improving industry awareness of company.