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I have 9+ years of helpdesk technical support experience. Most recently, I've been working as an EHR analyst accountable for EHR software integration, and I've also been dabbling in programming (Python, and C#). I offer diverse background in technical support and project organization, along with Microsoft training and certification. Accompanied by a professional work ethic, strong attention to detail and customer service skills. Skilled and experienced with software and hardware installation, maintenance, and troubleshooting. Please contact me at chattonne@gmail.com.Specialties: * PC / printer maintenance, troubleshooting, and repair.* MS Windows / Office installation, configuration, and troubleshooting.* iPhone / iPad / Android device activation, operation, and troubleshooting.* Virus / Malware removal.* Active Directory administration.* Network connectivity configuration and troubleshooting, including remote access (VPN / RDP).
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Help Desk TechnicianFinraBaltimore, Md, Us
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Help Desk TechnicianFinra Oct 2014 - PresentRockville, MdProvide over-the-phone support to Windows and Macintosh computerss, printers, and Blackberry UEM. Support a number of programs used at FINRA, including Microsoft Office and Teams, AppGate, SCCM, and several in-house programs. Administer and support remote access using DUO Mobile. -
Ehr AnalystAmeritox Mar 2014 - Sep 2014Columbia, MdManaged and prioritized incoming electronic health record (EHR) integration requests. Coordinated and supported connectivity between lab and EHR software used by clinics. Organized and conducted meetings to establish new and improve existing EHR integrations for customers. Tracked and organized multiple EHR integration projects daily in a fast-paced and unpredictable environment.* Facilitated communication between customers (clinics) and EHR software vendors, improving delivery speed of lab results and efficiency with which clinics process results.* Tracked technical specs for multiple EHR software vendors, improving rate at which EHR integration requests for known vendors were completed. -
Helpdesk TechnicianAmeritox Aug 2011 - Mar 2014Baltimore, MdInstalled, maintained, and supported Windows and Macintosh PCs, printers, and mobile (Android and iOS) devices. Supported a number of programs used at Ameritox, including Microsoft Office and Lync, Great Plains, Peachtree, and several in-house programs. Diagnosed and removed malware from Windows PCs. * Provided support through the upgrade from Windows XP to Windows 7 by backing up user data, working with end users to minimize job interruption caused by upgrade, and replacing outdated XP machines with freshly imaged Windows 7 PCs.* Provided support during transition from laptops to iPads for sales team by transferring data to format usable by iPads, training members of sales team in iPad software use, and answering questions and concerns raised by the switch.
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It Helpdesk TechnicianEuler Hermes Aci Jan 2007 - Jul 2011Owings Mills, MdInstalled, maintained, and supported Windows PCs, printers, and mobile (primarily Blackberry) devices. Supported number of programs, including Microsoft Office, Goldmine, and several in-house applications. Diagnosed and removed malware from Windows PCs. Maintained and applied Euler Hermes standard images to new PCs using Norton Ghost and Acronis.* Coordinated departmental moves where technical equipment was relocated, working with end users, minimizing the inconvenience of the moves.* Provided support through migration to new EOLIS website by answering questions and concerns raised by the change, and when necessary, training customers on use of new site. -
Campus Support TechnicianLegg Mason Sep 2005 - Dec 2007Installed, maintained, and supported Windows PCs, printers, and mobile (primarily Blackberry) devices. Supported a number of programs used at Legg Mason, including Microsoft Office, Adobe Acrobat, CorpTax, and AWD / DST. Performed hardware replacements on Dell PCs, including motherboards, hard drives, RAM, and optical drives. Diagnosed and removed malware from Windows PCs. Maintained and applied Legg Mason standard images to new PCs using ImageCast.* Maintained company Blackberry Enterprise Server, including implementing an update of the operating system.* Provided technical support and software testing for Distaster Recovery weekends, ensuring minimization of data loss and down time in the event of total outage. -
Web Business TechnicianGames Workshop Jul 2003 - Sep 2005Maintained online store by creating, updating, and removing items from massive SQL database with Microsoft Access front end. Photographed product, edited photos and designed web page layouts using Adobe Photoshop and Macromedia Dreamweaver. * Covered many of Games Workshop's gaming conventions, tournaments, and other events photographing the event and writing copy for the event website.* Implemented an attractive, user-friendly layout for the online catalog, improving customer experience when shopping online.* Implemented new database software, greatly improving efficiency while maintaining the online store. -
Insurance Services SpecialistAmerican General Financial Services May 2002 - Jul 2003Evansville, IndianaTracked insurance records, claims, and other files using Microsoft Access. Organized and delivered reports to various loan and claims departments.* Inventoried all claims files on regular basis, ensuring accuracy when processing claims for customers. * Re-designed structure of Microsoft Access database, improving work efficiency of department. Exceeded expected productivity levels on a consistent basis.
Robin Hoover Skills
Robin Hoover Education Details
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Computer Publishing -
Archaeology / Ancient History
Frequently Asked Questions about Robin Hoover
What company does Robin Hoover work for?
Robin Hoover works for Finra
What is Robin Hoover's role at the current company?
Robin Hoover's current role is Help Desk Technician.
What is Robin Hoover's email address?
Robin Hoover's email address is co****@****ail.com
What is Robin Hoover's direct phone number?
Robin Hoover's direct phone number is +144347*****
What schools did Robin Hoover attend?
Robin Hoover attended University Of Southern Indiana, University Of Evansville.
What are some of Robin Hoover's interests?
Robin Hoover has interest in Exercise, Sharepoint, Reading, Active Directory, Microsoft Windows, Printer Maintenance And Repair, Health, Network Connectivity, Microsoft Lync, Troubleshooting.
What skills is Robin Hoover known for?
Robin Hoover has skills like Troubleshooting, Active Directory, Networking, Help Desk Support, Outlook, Windows Xp Pro, Sharepoint, Computer Maintenance And Repair, Windows 7, Android Troubleshooting, Ios Troubleshooting, Microsoft Office 2010.
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Robin Hoover
Greater Tampa Bay Area -
2gmail.com, riotinto.com2 +197020XXXXX
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2americanaddictioncenters.org, americanaddictioncenters.org -
1gmail.com -
2montenido.com, umchealthsystem.com
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