Robin Conover Email & Phone Number

Orlando, Florida Area

• Implemented and maintained Business Continuity Management Program (BCMP) based on industry standards• Created sustainable Business Continuity policy, standards, glossary, and procedures to support resiliency of business processes• Collaborated with business process teams to develop business continuity strategies and plans that supported continued business operations• Collaborated with business process/IT teams to create test plans/cases for testing plans and strategies to validate… Show more • Implemented and maintained Business Continuity Management Program (BCMP) based on industry standards• Created sustainable Business Continuity policy, standards, glossary, and procedures to support resiliency of business processes• Collaborated with business process teams to develop business continuity strategies and plans that supported continued business operations• Collaborated with business process/IT teams to create test plans/cases for testing plans and strategies to validate ability to support business operations• Completed After-Action reports on exercises to identify and implement remediation actions• Provided assistance and advice to support planning for the continuity/recovery of day-to-day operations• Collaborate with Continuity Governance Committee to integrate BC/DR activities in all corporate initiatives • Supported Executive/Senior Leadership during crisis events • Collaborated on development of assessment process and key performance indicators (KPIs) to ensure program compliance with standards and regulatory requirements • Collaborate with Vendor Management Organization to define Third-Party business continuity consideration and requirements to be included in all contract negotiations• Collaborate on a corporate-wide employee training and awareness campaign for the BCMP • Performed Scrum-based Agile processes for management of work activities using Rally tool Show less

Rockledge, Florida

• Developed policy, procedures, and planning documentation to implement Business Continuity Management (BCM) Program based on NIST 800-53r4 controls and HIPPA Risk and Security Rules• Developed requirements to support BCM in IT Service Management (ITSM) program• Collaborated with cross-functional teams to identify requirements for development of application and infrastructure recovery plans that support recovery of critical business processes• Performed recovery plan exercises to… Show more • Developed policy, procedures, and planning documentation to implement Business Continuity Management (BCM) Program based on NIST 800-53r4 controls and HIPPA Risk and Security Rules• Developed requirements to support BCM in IT Service Management (ITSM) program• Collaborated with cross-functional teams to identify requirements for development of application and infrastructure recovery plans that support recovery of critical business processes• Performed recovery plan exercises to validate ability of IT department to meet business requirements for recovery • Developed test scenarios and questions for the annual cyber security exercise and performed first exercise with executive management team.• Created process to track/manage issues and risks identified developing or exercising plans and validate implementation of identified mitigation actions• Maintained application recovery order based on business requirements for continuity and recovery• Developed metrics to monitor effectiveness and maturity of the BCM Program and audit compliance with regulatory and legal requirement• Reported status on the implementation of the BCM Program to project leaders on a weekly basis• Developed questionnaire to ensure 3rd party compliance with BCM program requirements Show less

Orlando, Florida Area

• Collaborate with technical Subject Matter Experts to develop application recovery procedures for identified critical applications• Create, maintain, and obtain approval on over 90 application recovery procedures• Collaborate with technical and business teams to perform tabletop and simulated exercise of application recovery plans • Collaborated with technical subject matter experts to develop and gain approval on over 90 application disaster recovery procedures for identified… Show more • Collaborate with technical Subject Matter Experts to develop application recovery procedures for identified critical applications• Create, maintain, and obtain approval on over 90 application recovery procedures• Collaborate with technical and business teams to perform tabletop and simulated exercise of application recovery plans • Collaborated with technical subject matter experts to develop and gain approval on over 90 application disaster recovery procedures for identified critical applications• Collaborated with technical and business teams to develop exercise scope, objectives, and success criteria and support execution of disaster recovery exercise at external recovery facility• Developed and maintained project documentation to track status of critical project milestones and provide status to project leaders as defined Show less

• Managed projects with application teams to create Disaster Recovery Exercise Plans (DREP) for business-critical applications and coordinated exercises using the DREP• Managed resolution of issues identified during exercises and verified resolution defined within 90 days of exercise completion• Created Disaster Recovery and Business Impact Analysis Methodologies to document the processes for future WDPR DR project managers• Collaborated with an external consulting group on a… Show more • Managed projects with application teams to create Disaster Recovery Exercise Plans (DREP) for business-critical applications and coordinated exercises using the DREP• Managed resolution of issues identified during exercises and verified resolution defined within 90 days of exercise completion• Created Disaster Recovery and Business Impact Analysis Methodologies to document the processes for future WDPR DR project managers• Collaborated with an external consulting group on a Business Impact Analysis of new business areas and refreshed information gathered from previous BIAs to update the impact of the loss of business processes• Provided guidance on DR program to compliance teams at Disneyland Paris, Hong Kong Disneyland and Shanghai Disneyland• Provided quarterly status of DR program to executives Show less

• Provided assistance on Business Continuity Management projects focused on ensuring critical business area remain functional when a major disruption strikes• Managed a project to perform a risk and business impact assessments for a major banking client in Michigan; Completed project on time and on budget• Monitored IT exercises including data collection, analysis, and recommendations for improvement• Developed process to perform assessment of Business Continuity Program to… Show more • Provided assistance on Business Continuity Management projects focused on ensuring critical business area remain functional when a major disruption strikes• Managed a project to perform a risk and business impact assessments for a major banking client in Michigan; Completed project on time and on budget• Monitored IT exercises including data collection, analysis, and recommendations for improvement• Developed process to perform assessment of Business Continuity Program to determine completeness and maturity• Responded to RFPs from potential clients with proposals that define work effort and costs Show less

Orlando, Florida Area

• Managed projects to ensure that deliverable met client expectations and completed on-time and within budget• Established a trusted relationship with clients to support development of future project opportunities• Tracked project tasks and assigned resources to meet aggressive project deadlines• Use scorecard to assess project health and perform periodic health checks to track project milestones• Provided input to sales organization on additional opportunities with clients•… Show more • Managed projects to ensure that deliverable met client expectations and completed on-time and within budget• Established a trusted relationship with clients to support development of future project opportunities• Tracked project tasks and assigned resources to meet aggressive project deadlines• Use scorecard to assess project health and perform periodic health checks to track project milestones• Provided input to sales organization on additional opportunities with clients• Assisted sale organization develop responses to client RFP/RFI for continuity services• Performed risk assessments to identify exposures impacting business operations and identifying controls to mitigate or avoid risk; Ensure management understands the consequences of accepting risk• Performed Business Impact Analysis to identify the impacts of the loss of a business process and define requirements used for the development of recovery strategies• Prioritized business recovery requirements supporting continuity of business processes• Collaborated with technical and business teams to determine resources required for recovery and assess capability to achieve identified strategic IT and business recovery goals• Collaborated on the development of incident/crisis response, emergency management, pandemic, disaster recovery and business continuity plans based on current standards and best practices• Worked with business and IT teams to define test scenarios, scope, and objectives for the performance of exercises to validate the capability of the plans to support recovery/continuity requirements• Required travel 50% - 75%. Show less

• Provided performance and capacity management services to IBM customers for approximately 500 RISC and CICS servers. • Reviewed and confirmed client’s technical requirements for each project to ensure requirements will meet the client’s needs and can be supported. • Provided proactive notification of server performance or capacity issues• Performed workload analysis on server ability/capacity to support additional workloads• Transitioned customers to IBM process after signing a… Show more • Provided performance and capacity management services to IBM customers for approximately 500 RISC and CICS servers. • Reviewed and confirmed client’s technical requirements for each project to ensure requirements will meet the client’s needs and can be supported. • Provided proactive notification of server performance or capacity issues• Performed workload analysis on server ability/capacity to support additional workloads• Transitioned customers to IBM process after signing a contract for performance and capacity services• Reviewed client requirements to ensure that all products were compliant with approved products list• Provided alternatives if product was not compliant or assisted the customer to obtain an exception • Provided information on space and power requirements for all products to be installed to facilities personnel• Assisted in the development and maintenance of time reporting applications• Maintained and published User Guides and User Training documents for a time reporting application.• Created and documented processes to build a time reporting file that could be read by the SAP Payroll application.• Responsible for performing weekly processes to create the time reporting file that was sent to the SAP Payroll application.• Member of software development team that created procedures to allow organization achieve CMMI Level 2 certification• Assisted in the implementation of a software implementation management program Show less

Managed processing for payroll and annual performance pay; Managed system and user security and disaster recovery processes for HR systems; Disaster Recovery Coordinator responsible for creating, maintaining, and exercising plans for data center recovery; Supported online database systems (IMS,CICS,M204); console operations (mainframe)

Master Of Science (M.S.), Computer Information Systems

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (Ba), Public Administration - Allied Legal Services