Robin Conover Email & Phone Number

Orlando, Florida Area

• Implemented and maintained Business Continuity Management Program (BCMP) based on industry standards
• Created sustainable Business Continuity policy, standards, glossary, and procedures to support resiliency of business processes
• Collaborated with business process teams to develop business continuity strategies and plans that supported continued business operations
• Collaborated with business process/IT teams to create test plans/cases for testing plans and strategies to validate… Show more
• Collaborated with business process/IT teams to create test plans/cases for testing plans and strategies to validate ability to support business operations
• Completed After-Action reports on exercises to identify and implement remediation actions

Rockledge, Florida

• Developed policy, procedures, and planning documentation to implement Business Continuity Management (BCM) Program based on NIST 800-53r4 controls and HIPPA Risk and Security Rules
• Developed requirements to support BCM in IT Service Management (ITSM) program
• Collaborated with cross-functional teams to identify requirements for development of application and infrastructure recovery plans that support recovery of critical business processes
• Performed recovery plan exercises to… Show more
• Performed recovery plan exercises to validate ability of IT department to meet business requirements for recovery
• Developed test scenarios and questions for the annual cyber security exercise and performed first exercise with executive management team.

Orlando, Florida Area

• Collaborate with technical Subject Matter Experts to develop application recovery procedures for identified critical applications
• Create, maintain, and obtain approval on over 90 application recovery procedures
• Collaborate with technical and business teams to perform tabletop and simulated exercise of application recovery plans
• Collaborated with technical subject matter experts to develop and gain approval on over 90 application disaster recovery procedures for identified… Show more
• Collaborated with technical subject matter experts to develop and gain approval on over 90 application disaster recovery procedures for identified critical applications
• Collaborated with technical and business teams to develop exercise scope, objectives, and success criteria and support execution of disaster recovery exercise at external recovery facility

• Managed projects with application teams to create Disaster Recovery Exercise Plans (DREP) for business-critical applications and coordinated exercises using the DREP
• Managed resolution of issues identified during exercises and verified resolution defined within 90 days of exercise completion
• Created Disaster Recovery and Business Impact Analysis Methodologies to document the processes for future WDPR DR project managers
• Collaborated with an external consulting group on a… Show more
• Collaborated with an external consulting group on a Business Impact Analysis of new business areas and refreshed information gathered from previous BIAs to update the impact of the loss of business processes
• Provided guidance on DR program to compliance teams at Disneyland Paris, Hong Kong Disneyland and Shanghai Disneyland

• Provided assistance on Business Continuity Management projects focused on ensuring critical business area remain functional when a major disruption strikes
• Managed a project to perform a risk and business impact assessments for a major banking client in Michigan; Completed project on time and on budget
• Monitored IT exercises including data collection, analysis, and recommendations for improvement
• Developed process to perform assessment of Business Continuity Program to… Show more
• Developed process to perform assessment of Business Continuity Program to determine completeness and maturity
• Responded to RFPs from potential clients with proposals that define work effort and costs Show less

Orlando, Florida Area

• Managed projects to ensure that deliverable met client expectations and completed on-time and within budget
• Established a trusted relationship with clients to support development of future project opportunities
• Tracked project tasks and assigned resources to meet aggressive project deadlines
• Use scorecard to assess project health and perform periodic health checks to track project milestones
• Provided input to sales organization on additional opportunities with clients
• … Show more

• Provided performance and capacity management services to IBM customers for approximately 500 RISC and CICS servers.
• Reviewed and confirmed client’s technical requirements for each project to ensure requirements will meet the client’s needs and can be supported.
• Provided proactive notification of server performance or capacity issues
• Performed workload analysis on server ability/capacity to support additional workloads
• Transitioned customers to IBM process after signing a… Show more
• Transitioned customers to IBM process after signing a contract for performance and capacity services

Managed processing for payroll and annual performance pay; Managed system and user security and disaster recovery processes for HR systems; Disaster Recovery Coordinator responsible for creating, maintaining, and exercising plans for data center recovery; Supported online database systems (IMS,CICS,M204); console operations (mainframe)

Master Of Science (M.S.), Computer Information Systems

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (Ba), Public Administration - Allied Legal Services