Robin Copeland Email & Phone Number

Springfield, Mo, Us

• Managed day-to-day human resources operations of $21-million Lowe’s store overseeing seven exempt and 130 non-exempt employees.• Partnered with local leaders to foster positive community relations – spearheaded an elementary school store tour that generated goodwill and increased marketing. • Expertly mediated conflict resolution between all levels of management and employees – result was fair and consistent coaching and corrective action.• Managed worker's compensation, unemployment claims, and leaves of absence – conducted necessary training to keep management team current on laws and regulations.• Directed Customer Focused Program training initiatives – store consistently one of the highest in the district in customer satisfaction ratings.• Facilitated regional human resources training for entry-level management – dynamic presentation skills energized and motivated new managers.

• Oversaw human resources operations for multi-location Air Force contractor with 200+ exempt employees.• Revised and streamlined methodology used to calculate monthly HR statistics for government review – guaranteed accuracy and on-time delivery.• Partnered in evaluation, selection, and implemention of online training program – enabled continuing education for entire workforce.• Expertly calmed employee concerns upon announcement of pending layoff – prevented compounding of apprehension and anxiety.• Standardized hiring and termination practices by integrating Corporate and local processes – ensured consistent distribution of required paperwork. • Conduit between management and employees – provided quick and competent resolution of questions by interpreting and administering corporate policies, military regulations, and state and federal labor laws.

• Managed day-to-day human resources operations over 12 exempt and 300 non-exempt employees in a $60-million store.• Supervised and directed four clerical staff employees in human resources functions including payroll and scheduling.• Conducted orientations and educated employees on federal, state, and company policies and procedures – built a solid foundation for employee and store success.• Spearheaded retention and recognition programs and initiatives to improve employee morale – resulted in increased customer satisfaction.• Interviewed and hired diverse group of employees that matched company culture – brand image and strategic objectives met.

• Conducted formal presentations to congressmen, visiting dignitaries, and senior military leadership – articulate and influential spokesperson improving quality of military housing.• Managed efficient mass relocation of 73 families from condemned housing – partnered with base officials, contractors, and civilian employees for successful relocation.• Solved relocation dilemma of tenant housing requirements – presented strategy to base housing manager and senior base leadership and solution was implemented flawlessly. • Executed monthly town hall meetings – informed military families of housing updates while addressing community questions and concerns.• Elected mayor of 228 unit housing development – resident communication link to base officials.• Created and implemented quality of life programs including Travis-Housing Security Association (TSA), Base Housing Village Mayor Program, and Military to Military (M2M) Housing referral system.

• Managed, organized, and coordinated activities for support and operation of a non-profit organization offering assistance to military members.• Recruited, trained, and developed 65 part-time volunteer staff members.• Dramatically increased program size through skillful networking and marketing initiatives – doubled number of participants and tripled donations. • Revised and implemented policies, procedures, and regulations – turned once stagnant program around. • Represented the program to all levels of interest – assisted customers, donators, and visiting dignitaries.• Oversaw allocation of funds – represented program and needs of airmen at quarterly board meetings.

Master Of Business Administration, Mba

Graduated with Honors

Bachelor, Business Administration, Human Resources Management

Activities and Societies: Phi Kappa Phi, Golden Key International Honour Society, Human Resources Management Association (HRMA) Career.