Robin Cullotta Email & Phone Number

Holzminden, Lower Saxony, De

Holzminden, Lower Saxony, De

Holzminden, Lower Saxony, De

Chicago, Illinois, Us

Partner with the Executive Leadership team on driving organizational change to improve efficiency through technology. Collaborate at all levels and departments to manage the deployment and support of IT operating systems and equipment. Develop and manage the annual IT budget, as well as negotiate vendor and consultant contracts.

Montvale, New Jersey, Us

Led a team of engineers across multiple client projects, including server migrations, Office 365 setup and migrations, and advanced security implementations. Leveraged a strong technical background to resolve issues with Microsoft technologies, networking, servers, Microsoft desktop, and cloud offerings for over 500 clients (over 3,000 end users).* Provided both pre- and post-sales support, including writing proposals, Statement of Work (SOW) creation, estimates, product implementations, and training. * Developed and implemented Standard Operating Procedures (SOPs) both internally and externally for clients.* Provided project management oversight for software and hardware initiatives.

Oak Brook, Illinois, Us

Hired to troubleshoot all MS Office, SharePoint, Adobe, proprietary software, and mobile applications to ensure uninterrupted business operations. Maintained all computers, peripherals, printers, and mobile devices, as well as managed all equipment ordering processes. Conducted image and configured the workstations, installed hardware, and provided desk-side support.* Served as the main liaison to the managed service provider, including coordinating all SOPs for software, tickets submitted, and training employees on new software and/or equipment; SOX documentation liaison for all outside auditing teams.* Managed the service desk for corporate and remote offices; the new hire onboarding processes and collaborated with HR on terminations/separations.* Managed all of the IT projects and spearheaded cyber security initiatives, security awareness trainings, MS Office trainings, and change champion for all projects.

Recruited to provide strategic project management and technical support to multiple business units. Assisted with after-hours emergencies as required and served as the Subject Matter Expert on-call 24/7. Managed a service desk team covering 1,800 employees.* Exceeded all performance metrics month-over-month, including maintaining above-average ticket closures.* Played a key role in the technology projects and SOX compliancy for the company’s 65 entities.* Maintained quick and accurate resolutions by conducting research, diagnosing issues, maintaining software, hardware, and SQL databases, as well as creating SOPs.

B.S., Theatre

Associate'S Degree, General Studies

General Studies

Education record