Robin Deleone Email & Phone Number

Bend, Oregon Area

Lead Sage Global Learning Services commercial efforts thru a matrix organization supporting 16 regions across the globe. Define strategy and identify platforms supporting the objective of moving from traditional learning methods and revenue streams to digital and recurring revenue resulting in 74% growth in recurring revenue from learning services. Manage central operations team providing platforms and standard processes to support a single brand and experience for over 100k customers and partners receiving training and certifications thru Sage University.

Bend, Oregon Area

Direct strategy of systems and operations of the learning function supporting Sage customers and partners worldwide. Working closely with regional Learning Services leaders to achieve excellence in systems, processes and operations which support the business. As an innovation evangelist, I identify, recommend and implement industry leading technologies and best practices that drive learning engagement, maximize revenue, and increase efficiency.

Define and manage learning technology strategy and platforms for internal and external audiences. Create learning programs that drive customer satisfaction, engagement as well as direct and indirect revenue streams. • Implement new technologies and systems to aid in the delivery, consumption, and administration of learning for Sage customers and business partners. • Define standards and business processes for learning services teams. • Report metrics to show overall business impact of training activities for Sage and its customers. • Responsible for cross product/division training programs and projects.Key Projects• Standardized channel partner certification program across all Sage NA Mid Market product lines.• Centralized training administration functions across Sage North America, creating a central call center and service center for internal and external customers.• Managed implementation of Cornerstone OnDemand Learning Management System.• Managed learning content strategy for annual partner and customer conferences.

Remote Employee

Identified, verified, and quantified training demand drivers and needs for Sage Mid Market Accounting and ERP customers and business partners. Developed detailed business plans, including revenue forecasts, required resources, and marketing requirements for bringing new training courses and programs to market. Provided recommendations for technology and learning methods for addressing needs and created scoping documents for training developers. Collaborated with engineering, product management, product marketing, and course developers to ensure training was available to Sage partners and customers at or before release of new products.

Remote Employee

Manage team of curriculum developers responsible for Sage MAS, BusinessWorks, and PFW product lines. Performed needs analysis, wrote project requirements documents, and managed project schedules. Designed and managed first online learning project for Sage.

Remote Employee

Managed training schedules and projects of trainers and curriculum developers for Sage BusinessWorks and Sage MAS product lines.

Roseville, Ca

Developed and conducted first BusinessWorks training courses offered by Sage (formerly Manzanita Software).

Roseville, Ca

Provide technical support to Sage BusinessWorks customers and business partners.

Santa Clara, Ca