Robin Derksen Email and Phone Number

Identifying strategic partnerships to create new or improve existing programs and services to meet the growing needs of the community.Contract negotiations and vendor agreements.Developing sponsor recognition opportunities and marketing plans for sponsored City events Media partnerships and trade.

Bringing together staff and community partners to plan and execute public events. Planning, development and implementation of marketing strategies.Coordination of print and digital projects;Coordinating and orientating of volunteers for successful event execution.Conceptualizing and implementing marketing, public relations, and advertising strategiesMarketing communications copywriting and distribution by media releases, website and social media

Customer Service• Responding to requests for information or service from residents via phone, E-mail, civic reporting system 'See-Click-Fix'​, Twitter, Facebook and hand written reports received at City Hall front counter • Gathering and inputting information for service requests and assigning to partnered departments• Monitoring and updating City website to ensure information is accurate and relevant • Engaging with citizens on Social Media platforms• Dispatch for City Enforcement Officers• Reponding to requests for information on city bylaws and policies• Training of customer service staffWritten Communications• Designing and writing city e-newsletter• Assisting departments in writing and distributing media releases• Website publishing and creating Social media content • Coordinating the publication of 'Community Connections' magazine • Meeting notes• Creating and updating training materials and department resources• City Council highlights

• Engaging with the public during events and in-store promotions• Recommending ways experience various brands based on individual preferences and brand attributes• Gathering market information • Creating attractive and inviting product displays • Encouraging clients to use social media tags to grow the reach of campaigns through contests and games• Led a team of Brand Ambassadors to create professional and interactive consumer experience

• B2B and B2C sales• Processed time sensitive product orders for both large and small organizations • Supply Chain Management to ensure delivery requirements were met• Outsourcing materials for clients and generating pricing based on desired profit margins• Liaison between outside sales representatives, management and customer to meet each stakeholders demands

• Served food and beverages in a quaint specialty cheesecake restaurant• Provided quick and friendly service, in a high traffic location • Multitasked serving, food and beverage preparation and cleaning• Trained staff and executed private events with owners

• Inventory management for retail store portion of pharmacy • Processes and filled prescriptions• Account payments and cash reconciliation• Customer Service and Personal Shopping• Training, assigning duties and monitoring performance of part-time employees

• Organized and communicated telephone and e-mail messages• Assisted in mailing operations• Managed schedule of equipment rentals• Customer Service for Agri-business professionals• Data entry