• Zoyto• Tyra Beauty• Direct Performance Solutions• Traci Lynn Jewelry

Was the primary business contact for the company’s largest software client, acting as a liaison between the client and cross-functional internal teams to ensure timely and successful delivery of software solutions according to the client’s needs• Established requirements for new systems and modifications• Successfully led key projects which resulted in increased revenue for the client• Defined the scope and goal of new projects, including a redesign of the client's e-commerce system• Developed training materials and procedures• Tested features across various browser• Elicited stakeholder feedback and input through interviews• Assisted the client with developing new solutions to meet their needs

Worked to improve business processes and support critical business strategies by directing the implementation, and maintenance of business application systems by defining objectives and setting priorities that drove successful project completion and aligned with the continuous improvement goals of the organization• Collaborated with business/process owners and end users of systems to help determine needs and system/processes• Provided leadership and oversight of systems in support of the daily operations for corporate business operations• Responsible for performance monitoring, change management, and update/upgrades of E-commerce system• Provided project management and oversight for departmental and system-wide projects requiring analysis, feasibility studies, implementation, and maintenance• Met with vendor representatives to discuss and resolve issues in a timely manner• Managed complex IT technology projects through all phases of the project life cycle including but not limited to; launching a multi-language E-commerce and back office system and an incentive program that systemically tracked results and created reward orders• Reviewed team projects on a routine basis, sought information about completion obstacles and redirected staff focus and/or managed customer expectations as needed• Provided support and mentoring to other analysts and team members to facilitate a better understanding of requirements techniques, processes and deliverables required to support successful project delivery• Simultaneously supported multiple initiatives

Was a liaison between the business stakeholders and vendor for the implementation of an end to end system including E-commerce, back office systems and updates to an existing commission plan• Developed the Business Analyst functional role and implemented the process throughout the business organization• Responsible for the success of the Requirements Definition Process for assigned work with limited supervision• Ensured the solution (people, process and technology) meets the program and/or project objectives and is aligned with business and IT strategic direction• Coordinated ongoing system administration, maintenance, analysis, updates and enhancements that align with the organization’s business needs• Gathered data and analyzed business and user needs in consultation with both business managers and end users• Ensured the requirements were unambiguous and understandable by both business users and solution delivery teams• Ensured that requirements were understood and approved by all stakeholders

Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals• Was selected to the leadership team to implement a project management process throughout the enterprise• Developed the Business Analyst functional role and implemented the process throughout the business organization• Lead an international implementation team of project managers, quality and business analysts and technical analyst approximately 25 FTE in launching a direct sales E-commerce platform internationally• Designed and implemented the quality test plan process at the unit, user acceptance and staging levels for E-commerce platforms• Designed, created and presented custom training curriculum in the area of sales, customer service and systems• Devised and participated in roll-out strategies• Leveraged subject matter expertise in analyzing and troubleshooting system/user issues to drive resolution and determine root cause • Coordinated issue resolution efforts across peer support groups, technical support teams, and vendors as required • Interfaced across organization levels comfortably with internal business customers, technical support resources, and external business partners

Position designed to be responsible for business analysis of call center operations and for making recommendations for improvement through the use of data analysis and performance trending. Proactive in researching and understanding sales, incentive, policies, and new demonstrator programs • Reviewed and discussed program variances and needs to enhance service to the field• Coached contacts on program success; gave informed answers to questions• Established as a “go to” person for the call center• Developed constructive and cooperative working relationships with others, and maintained them over time• Analyzed information and evaluated results to choose the best solution and solve problems• Participated in the testing and implementation of a new call center system and E-commerce site which resulted in increased revenue

Position designed to develop positive communication experiences for the field as well as train company personnel• Developed and designed new applications and program design• Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Encouraged and built mutual trust, respect, and cooperation among team members