Robin Esposito Email & Phone Number

Account manager for high profile clients. Handle customer inquiries and concerns. Maintain positive customer relationships and promote customer satisfaction through clear, concise communication. Analyze problems and anticipate customer needs. Research new issues and follow up on existing disputes. Program new accounts and update existing accounts. Assist with monthly billing, payroll, and the hiring process. Manage other administrative tasks such as the mail and other deliveries and maintain supplies needed for the office.

Supervised a staff between 15-30 customer service representatives at a given time. Trained both new and existing personnel in customer service protocol. Coached and mentored other supervisors in order to provide a more in depth understanding of client needs and the tools needed to meet all reasonable client expectations. Possess effective communication skills. Provide quality assurance monitoring. Communicate with customers daily and build a rapport and trust quickly with clients and colleagues.

Responded to inbound service calls in a fast paced, high-volume call center. Handled an average of 70 calls her hour, prioritizing emergency calls and following proper dispatching instructions in accordance with the client's instructions. Worked with several different client's and multiple database platforms.