Denise R. Email and Phone Number

Responsible to deliver exceptional Client Service and Support to clients from project intake through project completion. Ensure effective project communications with clients, sales, professional services, finance and operations. Support and assist in the coordination of resources, problem solving, vendor coordination and contract and change order management.

Promotional Marketing & Fundraising Company-Supplier of imprinted promotional products/swag for trade shows, marketing purposes, mailings, employee incentives and swag. Event planning (corporate events, golf tournaments, corporate fundraising events, after hours marketing events, branded marketing and associated logistics management.Supplier of fundraising products, i.e. frozen cookie dough, frozen pizza, pies, cakes, apparel, to PTA/PTO organizations, cheer leading squads, boy scout troops, athletic teams, etc.

I work with organizations to mitigate risks (disasters i.e. fire, flood, confidentiality, HIPAA concerns) associated with the handling of paper documents (aperture cards, microfilm, microfiche, historical registers, financial records, HR documents, land maps, large format drawings, architectural drawings) by digitizing (scanning) and moving to a more secure digital process. This allows organizations to free up valuable real estate, reduce and/or eliminate storage expenses; gain easier access to information as well as increase security and compliance. All thirteen data centers are individually and annually SOC2/HIPAA certified. Our data centers are conveniently located in Boise, Idaho, Phoenix, New York City, DC Metro area, Miami, San Diego, Springfield NJ, Atlanta, Dallas, Houston, Des Moines, Omaha and Orange County. We also offer tools to manage your data after conversion. Digital transformation is crucial in the post COVID-19 era. Enterprises must continue to embrace digital technology as it has become imperative in supply chain, workflows, and other areas of business operations. An ECM system can improve productivity, efficiency, and customer service by eliminating paper-based processes and improving process control. We provide state of the art technology solutions utilizing artificial intelligence and machine learning, cloud data storage, digital mailrooms and business process outsourcing.

Implemented and administered two new business units, software and backfile scanning solutions: Enterprise-wide cloud and on-premise document management systems that allow organizations to safely and securely capture, store, retrieve, share, and destroy electronic records and documents. Transformation from paper to digital. Paperless!!!Responsible for full end-to-end client sales and account management. Hunts for new business, builds relationships and brings in additional revenue through new as well as established clients. Cultivate successful long term relationships by providing the right solution based on customer's needs. Managing projects and working closely with professional service architects to present a total integrated solution. Following the complete sales cycle by fostering and maintaining relationships. Prospecting for potential clients using various direct methods such as cold calling, prospecting, new account acquisition, site plan reviews, upgrading and cross selling, face to face meetings and networking. Deliver exceptional service, remain engaged with all clients, by building a professional network that results in further business opportunities. Acting as an advisor as well as authority on products offered. Actively selling against competition.

Q1 FY16 Stacked Ranking 296/1701 Top 17% NationwideQ4 FY16 Exceeded Yearly Sales Quota FY16 102% to plan Hardware 62% Professional ServicesExpanded sales revenue throughout the account base while driving new market share in professional service solutions, hardware, IT Support, backfile scanning services and managed professional services. Prospecting new opportunities to ensure account expansion by developing strategic growth plans. Influenced clients and ultimately acquired their business using strong communication, relationship building, customer service, prioritization, account forecasting/planning, negotiating, networking, consultative selling and superior organizational and time management skills. Exceeded mandated sales quotas. Quotas had not been achieved in this marketplace for well over a decade. Achieved $1.5M business through consultative selling and time management skills. Actively selling against competition from Ricoh authorized dealers and other large manufacturer dealers.

Managed the return of rejected goods in a timely and profitable manner. Performed processing, tracking and managing return goods, hazardous materials, returnable assets and product recalls (due to defects, seasonal inventory, product integrity, and warranty returns) from production facilities, mass merchandisers, retail chains and individual consumers. Provided documentation for the transportation of managed return goods including HazMat documentation.Scheduled pickup requests, coordinated moves with local dispatch operations. Provided tracking to ensure that goods were moved in the most expedient and cost effective manner, invoiced correctly and returned promptly. Utilized LTL as well as contract TL carriers for the most economical movement of freight. Maintained top ten corporate accounts: Procter and Gamble, MacDermid, Bayer Healthcare, Wrigley, Dial-Henkel Corporation, Hyundai, Kia, Nissan, Toyota and Williams-Sonoma accounts.

Provided confidential administrative support to the Administrator. Liaison between parents, students, Administrator, Superintendent and and staff. Performs all aspects of running and maintaining a school..budgeting, payroll and financial reporting, order and inventory, correspondence, maintaining and updating database, maintaining student records, AR/AP, preparation and submission of State Mandated reporting to include attendance and immunization. Act as a custodian of confidential student data and documents. This position requires the ability to manage multiple priorities and projects with a high degree of accuracy, flexibility and confidentiality. Employee of the Year 2011. This was a fill in position while my daughter was in school. Allowed flexibility in schedule, summers off and provided insurance benefits until the cost of benefit overcame the salary provided. Recipient of 2011 Employee of the Year award.

Hand picked and promoted by the VP/GM to move to Highway Sales. Responsible for a clerical sales staff of six full time employees upwards of ten temporary/seasonal personnel that supported a $40MM division that was 67% of company's annual bottom line profit. Responsible for the successful input, testing and implementation of a PC based bid system. Helped develop, test and implement a new financial reporting system. Reduced invoicing cycle time from 45 days from a manual data entry of scale ticket processing to automatic recording the transaction and executing a billable transaction spontaneously.Served on special project cross functional teams, participated in executive level meetings, budgeting, hiring selection and staff elimination, liaison between other divisions and departments, i.e. Logistics, Finance, IT and Transportation. P&L Responsibilities. Conducted out of state and international travel to sales meetings, state bid contract awards, production facilities and corporate accounts. Recognized for acumen in streamlining business processes and implementing change resulting in being awarded the Chairman's Profit Improvement Award. Scheduled departmental travel, trade show and associated events, marketing and promotion of new products.

Provided tender loving care and support to the top thirty, large volume, high profit corporate accounts. These accounts included large manufacturing companies and grocery distribution channels. Accurate and timely shipments were critical to meet JIT delivery and demanding production schedules. Ensure that product was ordered, shipped, successfully received and correctly invoiced. Acted as a liaison between account and sales team. Out of state travel to various corporate accounts required. My talents were quickly realized and promoted to the Highway Sales Department.

Negotiated and finalized contracts with trucking companies, consolidated LTL shipments to TL, optimized load scheduling to ensure JIT delivery, coordinated delivery and receipt of inbound bulk raw ingredient and outbound shipments to JIT specifications. Resolved overages/shortages/damage, oversaw dispatching operations to trucking companies and complaint resolution. Liaison between HQ and Food brokerage companies. Managed office/clerical staff. Assumed HR responsibilities as well as financial reporting and budgeting. Served a liaison between general manager and customer support personnel.